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Hilton

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4.3

based on 500 Reviews

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Hilton Guest Service Associate Reviews

Updated 20 Dec, 2023

Overall Rating

4.2/5

based on 12 reviews

Rating distribution

7 (58.3%)

3 (25.0%)

1 (8.3%)

0 (0%)

1 (8.3%)

Category Ratings

4.8

Skill development

4.5

Job security

4.2

Company culture

4.1

Work-life balance

4.1

Work satisfaction

3.8

Salary

3.8

Promotions

What employees say about Hilton?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

67% employees reported

Flexible timing

63% employees reported

No travel

49% employees reported

View more detailed insights

Gender based rating

4.9

Rated by Women

5 reviews

4.0

Rated by Men

6 reviews

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

12 reviews found

Sort by: Popular

Guest Service Associate in Bangalore / Bengaluru

Full Time

Housekeeping & Laundry Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Dec 2023

Likes

Wonderful hotels I am really happy this working

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Very nice

Guest Service Associate in Jaipur

Full Time

Front Office & Guest Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Jul 2023

Likes

Opportunity for work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Team work

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Guest Service Associate in Bangalore / Bengaluru

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 01 Feb 2018

Likes

Ambiance of the hotel and culture of working with each other.

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

All are the bengali are working and they have unity.. And we can't say anything to anyone. That I hate about the company.

Work Details

I'm waiter

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Guest Service Associate in Bangalore / Bengaluru

Food & Beverage Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 18 Dec 2018

Likes

One of the great hotel companies in the world. HILTON is brand known for many firsts of Hospitality industry. Once they were the largest hotel group in the world. Marriott surprassed Hilton after billion dollar overtake of Starwood Hotel & resorts. The flagship luxury brand of HILTON Waldorf Astoria is among the best luxury chains of hotel known for its iconic property around the world CONRAD is brand meant for contemporary luxury...Read More

Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Good

Dislikes

Work life balance

Work Details

Amazing experience great for a fresher to start the career

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Guest Service Associate in Dubai

Front Office Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 04 Mar 2021

Likes

So what i will say i love to work with hilton But the way they have treated me in this pandemic was terrible its unexpected . They laid off i understand but they doing partiality wow ita great really .. Very very dissapointed .

Dislikes

Management were not sipporting only partiality

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

That was good was means past now

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Employee Benefits

Nothing while this pandemic happen

Guest Service Associate in Bangalore / Bengaluru

Front Office & Guest Services Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 11 Jan 2020

Likes

Hilton gives you the opportunity to improve yourself more... they gives a good salary

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Company culture - Good

Dislikes

The shift hour is much more ... 12 hours must for F&B service ... I think Hilton should take care of that ... because 12 hours mandatory shift is tooooo much Thank you

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Guest Service Associate in Bangalore / Bengaluru

F&B Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Nov 2018

Likes

Staff co-ordination . Team work . Atmosphere. Cuntural activity. Food

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Shift hours..

Work Details

I worked in service outlet. And I got experience from all the sub department In service.

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Hilton.

Guest Service Associate in Bangalore / Bengaluru

Housekeeping Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Mar 2019

Likes

Good environment to build a career.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not giving opportunity to take training about desk and minibar

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

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Guest Service Associate in Jaipur

front office Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 30 Jan 2018

Likes

they want me to learn the work . staff is so mpositive and supportive

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

no nthing

Work Details

Work days: Rotational Shift

Employee Benefits

accomodation for girls

Guest Service Associate in Mumbai

Front Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Sep 2022

Likes

Work culture team management learning scope

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing specific as such to mention

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Guest Service Associate

Recruitment & Talent Acquisition Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 May 2020

Likes

excellent

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing

Guest Service Associate in Bangalore / Bengaluru

Full Time

Housekeeping & Laundry Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

5.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 20 Dec 2023

Likes

No option

Skill development - Excellent
Job security - Good

Dislikes

No comments

Salary - Poor
Promotions - Poor

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Hilton Guest Service Associate Reviews by Locations

Hilton Guest Service Associate Bangalore / Bengaluru Reviews

Hilton Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 Hilton reviews submitted by Hilton employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Hilton is the right company for you. 67% of employees reported the working ...Read more