Hansa Direct Customer Service Executive Reviews by 10+ Employees | Rated 2.5/5

What employees say about Hansa Direct?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

38% employees reported

Flexible timing

38% employees reported

Within city

50% employees reported

View more detailed insights

Gender based rating

2.3

Rated by Women

4 reviews

2.7

Rated by Men

7 reviews

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Top Mentions in Hansa Direct Customer Service Executive Reviews

11 reviews found

Sort by: Popular

Customer Service Executive in Mumbai

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 12 Jun 2024

Likes

Process are good but /so much particular partiality over their .. no supporting agent from team leader /who’s are last 1-2 years continuing working HR TEAM ND ALSO TL supporting their /purana agent new agents k sath Kuch b galat kare support only old agent ko hi Milta he

Dislikes

Quality team /particiality /politics

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Executive in Mumbai

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 Mar 2025

Dislikes

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Chennai

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 08 Jun 2023

Likes

Very friendly environment

Skill development - Good
Work satisfaction - Good

Dislikes

Nothing to dislike

Customer Service Executive in Navi Mumbai

Full Time

IT Security Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 05 Jan 2023

Likes

Having events every now and then

Work satisfaction - Good
Company culture - Excellent

Dislikes

Cleanliness Mobile not allowed

Skill development - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Mumbai

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 18 Dec 2023

Likes

People were good Hansa really invested their time in cultural events

Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Facilities not good : AC's not working & Washroom is smelly sometimes Also You are forced to take overtime sometimes

Skill development - Poor

Customer Service Executive in Navi Mumbai

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 04 Jan 2022

Likes

There was good work environment and safe people of there was very Friendly and helpful

Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

No secure future and no increament

Salary - Bad
Skill development - Poor
Promotions - Bad

Work Details

It was good

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Executive in Navi Mumbai

Retail & B2C Sales Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 13 Jul 2021

Likes

Good work environment and culture. Teammates are supportive and the management is

Dislikes

There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow.

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Customer Service Executive in Navi Mumbai

Business Process Outsourcing Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Dec 2021

Likes

Friendly Environment and helping staff

Salary - Good
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to dislike

Work Details

The job is interesting... I learnt everything on the job

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Service Executive in Navi Mumbai

Customer Service Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 May 2021

Likes

Only one thing is Salary will given on time

Dislikes

Everything Employees, Policies, Supervisor etc

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Super hectic I was not able to manage anything

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Navi Mumbai

Customer Support Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 22 Apr 2022

Likes

Friendly staff

Dislikes

Vast process , and low staff with unwanted pressure

Salary - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Average

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Navi Mumbai

Customer Care Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 11 Mar 2021

Likes

Nice company to work as a customer service excutive

Skill development - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Excellent

Work Details

Work days: Monday to Saturday (Strict Timings)

Top trending discussions

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Interview Tips & Stories

2w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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AmbitionBox has 11 Hansa Direct reviews submitted by Hansa Direct employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Hansa Direct is the right company for you. 38% of employees rep...Read more

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