Hansa Direct

With a rising number of customer touchpoints, there is a need to move away from traditional contact centre models and invest in customer relationship centres; backed by insights and intelligence about target audiences, their engagement with a brand/ organization. Hansa Direct, a part of Hansa Customer Equity , is one-of-a-kind Customer Relationship Centre (CRC) that is backed by specialists across data, analytics, martech and digital. The core focus of services provided here is on helping a customer build lifelong relationship with a firm and not just for addressing one-off issues or complaints. At Hansa Direct, a customer interaction does not end with the completion of a call or closing of a chat. This is, instead, the start of a personalised omni-channel engagement journey that ensures a seamless customer experience. Highly trained ‘Customer Experience Agents’ at Hansa Direct covers majority of customer touchpoints to promise superior CX there by assuring a better ROI and analysis of effectiveness related to customer-centricity initiatives. Hansa Direct’s endeavour is to build long-lasting connect between a brand and it’s customers at every touch point and with every interaction create an experience for them. Customer Engagement Services at Hansa Direct are supported by data & analytics derived from customer’s behaviour while interacting with any given brand – right from inquiry, purchase, digital conversations to delivering customer service post-sales. Unlike traditional contact centres, Hansa Direct is also outfitted to deliver 24×7, multi-lingual support and end-to-end customer experience management. What distinguishes Hansa Direct from traditional call centres is our approach which is comprehensive, scalable and intelligence-driven. We conduct an in-depth analysis of past interactions and ensure future interactions are well-mapped to results. This allows us to support any customers better and satisfy their complaints and grievances thereby optimising customer service costs and increasing returns on your post-sales investment.