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Flipkart
based on 10.3k Reviews
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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Full Time
Voice / Blended Department
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When I joined flipkart in 2013 then it was good company to work as it has back up of investors and lot of money was pumped for employees . Good incentives ,Great work culture and Big BBD celebrations .
As flipkart gained Customer now it has to make profit also so lots of cost cutting started happening after 2020 still i am thankful as they didnt do any salary cuts but gradually incentives and perks started disppaering even grand BBD celebrations have shrinked a lot . Unoffical layoff started happening .Its bad time to work in flipkart. Company has come to saturation point where its main aim to max profit not customer first or employee second anymore....Read More
Work days: Monday to Friday (Strict Timings)
Full Time
Customer Success Department
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Benefits is good and its very clean. Has good security and pantry facility and good company structure.
There is no job satisfaction specially in Customer Support field. Let it be an agent, lead or an AM nobody knows what work they have to do. There is no proper training given. Actually the trainers themselves don't know about the work and they expect their agents to behave like an Einstein. On top of that the KRA designed is also very bad. Managers have no idea how a Lead/agent is working. They just want them to work like robots. They don't have skip level meets with the team and when an agent does some mistake, they call an agent in a meet full of leads, AMs and Managers and scold them very badly. It is not an agent's mistake that he or she doesn't know the process, its a managers mistake that they failed at their job informing the training team to give them proper training. Later when they realize that agent doesn't know anything they blame on the lead for not taking care of the agent. However, it was the mistake of the manager to chose such a agent during the interview. It is really hectic in CX process. Its very difficult to survive in such a stupid place. First of all, its true that there is partiality in Flipkart CX Team. Everybody are aware of drama going on in Flipkart, many have escalated about the romance happening between the senior managers and the agents but no one takes any actions. If anyone escalates anonymously, they push it to the senior managers and HR is never added in that email. It's really hectic in Flipkart cx team. I hate the environment. They promote the people from agent to lead and expect them to work like a manager. The managers doesn't work. They give all their works to AMs and AMs pass their work to a lead. All the burden is faced by a lead. End of the day after suffocation, their managers ask them, what great work did you do in last 1 year. Trust me in CX team, leads work more than an agent and managers. New agents doesn't know how to work at all so a lead has to do half of their work. A lead literally works like an agent, supports like an SME, engages with the whole team like a AM, coordinates with other teams like a managers, prepares roster like a WFM guy, work with tech team like a IT guy, coordinates with the HR and after all these things, a lead has to finish his own projects and extra projects which his manager gives him saying you don't have any work. After doing all these things, a lead goes back to his/her home and finishes all the work given by the manager but still he or she is never appreciated by their managers. Where as managers doesn't have any work. They come to office by 11am and leave for home by 7pm. If they have some offline activity or they have a meeting at a pub or bar, they leave by 4pm in the evening to enjoy their evening. Our beloved manager and senior directors give all the work to their juniors and they're always on long leave. They have family friends and on top of that extra-curricular activities in bar/pub. Worst management. I love my job but I hate the people around....Read More
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
What people are saying about Flipkart
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Full Time
Voice / Blended Department
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Great place to work, learn and grow.
Payscale could be revised
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Audit & Control Department
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Full Time
Other Department
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I love workplace
There no any dislike reason
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Process design Department
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The opportunities for learning are immense
The inpatient nature of the org along with the toxic culture of certain teams
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Voice / Blended Department
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Not required
Work culture is good and organisation benefits are excellent.
Overall experience is good
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer operations Department
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The work culture and the opportunity to grow
Compensation. I mean the hike in salary. Everything else is good at Flipkart.
Work timings: Flexible Timings
Work related travel: This is a desk job.
Discover interview dos and don'ts from real experiences
Service Management Department
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Working environment was excellent, I am not sure I'll get job like that.
Career growth and opportunity
No word to says.
Work days: Monday to Friday (Strict Timings)
Full Time
Software Development Department
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Team collaboration Nothing like hire-and-fire policy Decent learning
Promotion and recognition is very slow Salary is not up to standard
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Software Development Department
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Great tech. Lots of things to learn.
Product has reached a stage where it's all about shipping features. Hence deadlines after deadlines. High work pressure, no wlb
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Software Development Department
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Learning is there
No work life balance
Full Time
IT Support Department
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Flexible shift timings
Work pressure
Full Time
IT Support Department
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Overall average
Salary and promotion
Full Time
IT Network Department
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No like
Worklife,job security,harsement,npromotion,strict sla
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Marketing Department
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good platform for earn money easily
nothing is there
Work days: Monday to Saturday (Strict Timings)
Full Time
Software Development Department
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A b c d e
Wlb, work culture , no plan , nothing good
Full Time
IT Infrastructure Services Department
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Though it’s a daily business but goes very smooth no pressure
NA
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Full Time
Business Intelligence & Analytics Department
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Over all a good working condition
None so far
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Recruitment & Talent Acquisition Department
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Great environment to start with the exposure is unanimous. People are cooperative and collaborative. Will work with great minds across country.
Not a con but can be improved when it comes to people management and promotions
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Recruitment & Talent Acquisition Department
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As a company flipkart is good but not the HR team
Central HR team is worst, in the name of diversity they ruin talent and Managers still follow taking credit of the team. they hire contract HR for fulfilling work and terminate them if we question regrading work burnout. Managers in HR team need to upskill their talent than sitting on 90's culture of sourcing and hiring
Full Time
SCM & Logistics Department
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Team is very friendly including my director
Other mangers except my team are very rough towards their employee also sometimes we work for 10-11 hours atleast 4 times a week even though they are not satisfied. If you work good everything will be thrown towards you, I feel stuck and also so little learning.
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Other Hospital Staff Department
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Their culture was good and they all are appreciated all staff work...
Their are no job security.. with in 3 days time they are asking me for registration because company not working that's why.. that is very bad things. Atleast they can provide us 1-2 months for finding new job...
Work policy: 2 days/week from office
Work days: Alternate Saturday off (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations, Maintenance & Support Department
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1)Company Policies 2) Promoting inclusiveness of all genders/Gender Diversity 3) Company Salary and perks
Flipkart has made very good company policies and diff level checks but still following things are most prevalent at ground level:- 1) Office Politics 2) Competition rather than collaboration between colleagues and it becomes worst during both Appraisal cycles. 3) Every thing is in Managers hand, he can either make or break you career. Biased treatments/ Favouritism
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Business Intelligence & Analytics Department
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Initially Flipkart was known for its working culture but now it's zero this is the true fact. Hybrid model is there , but depends on your manager how it will look like. Nothing good now.
Flipkart hire based on 3rd party payroll, please it's a request don't get hired from them 1. They exploit the employee paying low salary less then market standard, and won't pay you hike till the time you will be there. 2. Flipkart talks about equality among the employees , but in office you will work same as the direct hire people even more , then also any party/ office trip any gifts or benefits from Flipkart you won't be able to enjoy because you are a 3rd party payroll . Mostly they consider you as a road side labour . Cause max managers mentality in analytics department is " If you don't want to stay don't stay, we can hire more people with less salary to work". That means people who are working want to grow their career , they don't have any respect in Flipkart . This is very sad to hear, you are devoting your years and experience to a company which we used to think it's good , but inside no one is happy ....Read More
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Enterprise & B2B Sales Department
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Work from home for 1 day
Unofficial working 7 days a week, favouritism for promotions, no increments, promoting toxic behaviour in the name of performance
Work timings: Flexible Timings
Work related travel: This job involves Travel Within Country.
Full Time
Sales Support & Operations Department
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Work culture is good and every one is supportive
Growth opportunities are limited insome roles.the work culture and environment have been deteriorating in the past few years.
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Management Department
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Work life balance and flat culture allow people to eplore and grow.
Promotion and recognition is poor. Life is very tough for FTC people as they treated differently in every aspects from the basics of access card to different colour for ID card which trouble them to close issue with vendors and stakeholders.
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Full Time
Software Development Department
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Everything is great , exposure to work the ones who studied in IIT's , NIT's and many more experienced seniors .
Though the work is almost same for Application Enginee-1 and SDE - 1 , but pay is less when compared to them .
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
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