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Exl India

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3.5

based on 1.8k Reviews

Video summary

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Exl India Customer Care Executive Pune Reviews

Updated 26 Jun, 2024

Overall Rating

3.3/5

based on 9 reviews

Rating distribution

5 (55.6%)

2 (22.2%)

0 (0%)

1 (11.1%)

Category Ratings

3.6

Job security

3.5

Company culture

3.2

Skill development

2.9

Work-life balance

2.9

Work satisfaction

2.8

Salary

2.8

Promotions

What employees say about Exl India?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

100% employees reported

Flexible timing

71% employees reported

No travel

75% employees reported

View more detailed insights

Gender based rating

4.6

Rated by Women

6 reviews

1.4

Rated by Men

3 reviews

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9 reviews found

Sort by: Popular

Customer Care Executive in Pune

Full Time

Labour Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 Jun 2024

Likes

False hopes, mental illness,physically drained.

Dislikes

Useless company only created pressure and stress. You can only work in this company if you are done with your life. You will see people fainting, heart attacks, eye bleeding and brain hamrage cases on the floor. You will be also asked for do ot and will not be paid. The manager will treat you like a dog.

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Care Executive in Pune

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 29 May 2023

Likes

Friendly Environment....Good Support Team Members & Activities are really good

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

I have Nothing to share about dislike because EXL is the best company....But unfortunately my manager is not good...

Work Details

Work policy: In a month need to be 1 week from office and 3 weeks from Office or it can be equal 2 weeks from office and 2 week's from home

Work days: Monday to Friday (Flexible Timings)

What people are saying about Exl India

View All

How to switch from bpo to kpo

Right now I am working at Tech Mahindra and on notice period but I wanted to switch to backend profiles/Non voice process in mnc companies like R1rcm,Genpact,exl,cognizant and optum.

Got a question about Exl India?

Ask anonymously on communities.

Customer Care Executive in Pune

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 21 Nov 2022

Likes

.management is supportive and free work culture

Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Company not Valuing tenure employees, not doing market correction in salary

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Pune

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Nov 2021

Likes

Working environment is best

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary

Work Details

Best

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

4.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 19 Oct 2020

Likes

Takes care of employees

Skill development - Good
Job security - Excellent

Dislikes

Lack of Management

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work timings: Flexible Timings

Customer Care Executive in Pune

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Aug 2020

Likes

It's good for all.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

All good

Work Details

Good

Work days: Monday to Friday (Flexible Timings)

Customer Care Executive in Pune

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Sep 2020

Likes

Very helpful

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

All things are good

Work Details

Very nice

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Exl India.

Customer Care Executive in Pune

HR Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Jul 2018

Likes

I like employee rehire policy

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Growth is slow

Work Details

It will be great working experience

Discover interview dos and don'ts from real experiences

Customer Care Executive in Pune

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 23 May 2019

Likes

good logistic system,good environment

Skill development - Good
Job security - Good
Promotions - Good
Company culture - Good

Dislikes

Salary/appraisal

Salary - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 9 Exl India reviews submitted by Exl India employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Exl India is the right company for you. 100% of employees reported the...Read more