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ESAF Small Finance Bank

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3.7

based on 1.9k Reviews

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ESAF Small Finance Bank Customer Service Executive Reviews

Updated 7 Mar, 2025

Overall Rating

3.7/5

based on 56 reviews

Rating distribution

18 (32.1%)

15 (26.8%)

7 (12.5%)

5 (8.9%)

11 (19.6%)

Category Ratings

3.7

Job security

3.7

Skill development

3.6

Company culture

3.6

Salary

3.4

Work-life balance

3.3

Work satisfaction

3.0

Promotions

What employees say about ESAF Small Finance Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

70% employees reported

Monday to Saturday

78% employees reported

Flexible timing

40% employees reported

Within city

79% employees reported

View more detailed insights

Gender based rating

3.6

Rated by Women

12 reviews

3.8

Rated by Men

42 reviews

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Top Mentions in ESAF Small Finance Bank Customer Service Executive Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

56 reviews found

Sort by: Popular

Customer Service Executive (working remotely)

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Jan 2025

Likes

Skills development and learning development Growth in esaf small finance bank

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Time issue

Customer Service Executive in Kottayam

Full Time

Other Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 12 Feb 2025

Likes

Salary were credited on preferred time

Dislikes

Firstly they said they will support us but lately it doesn't. The superiors gives us much pressure and also the mental health become worst. Poor customer dealings..during trainning they said like its a hybrid type work but its purely field work. And the working time they said that its 9-5 but we have to work from 8-8:30😂

Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Aurangabad

Full Time

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Oct 2024

Likes

Esaf is the best organisation ever I've seen. that was my first job..they give me opportunity to do this..I've learnt many things specially how to communicate with customer....how to manage all system...and specially esaf gave me respectful life....and etc....

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing....

Customer Service Executive in Chennai

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 18 Sep 2024

Likes

Good salary and benefits

Job security - Good

Dislikes

Company is good with salary and benifits but working environment and colleagues are very bad they give torture and mind f***.back there I'm worked as customer service executive(CSE) while worked there if customer couldn't pay their amount CLUSTER HEAD and CUSTOMER SERVICE MANAGER (CSM) give pressure to pay our money to customer account.if I refuse to do that they blackmail me to do that work....WORST EXPERIENCE IN MY LIFE PLEASE DON'T RECOMMEND THIS...Read More

Promotions - Poor
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work timings: Flexible Timings

Customer Service Executive in Sankarankovil

Full Time

Customer Success, Service & Operations - Other Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 29 Dec 2024

Likes

Good work Salary can be received properly

Salary - Good
Promotions - Good
Company culture - Good
Work-life balance - Good

Dislikes

We don't get respect for ourselves

Customer Service Executive in Yavatmal

Full Time

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 14 Dec 2024

Likes

Yes

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Need some change in planing how to deel with employees and how to work with employees

Promotions - Poor

Customer Service Executive in Thrissur

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 26 Nov 2024

Likes

Salary & other benefits are awesome

Salary - Good
Job security - Good
Company culture - Good

Dislikes

Heavy pressure, Unnecessary formalities

Work satisfaction - Poor

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about ESAF Small Finance Bank.

Customer Service Executive in Mumbai

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 12 Nov 2024

Likes

1st am employee of ESMACO, not esaf samll finance bank....

Job security - Good

Dislikes

Work time morning 7 am to 8-9 pm, near about 12/13 hours. Working on Weekend and holiday without any Presenty on muster, cumplsury Working 2nd and 4th Saturday.

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

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Customer Service Executive in Thiruvallur

Full Time

Administration Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 25 Oct 2024

Likes

Salary hike

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Company culture - Excellent

Dislikes

Timing problem ,

Customer Service Executive in Tikamgarh

Full Time

Other Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 13 Oct 2024

Likes

Esaf finance Bank culture and employees behaviour good.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Lunch time table not good

Customer Service Executive in Mumbai

Full Time

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 04 Oct 2024

Likes

Bad experience

Dislikes

Overall Bad experience and pathetic policy

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Kochi

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Jun 2024

Likes

I still love the time spent working

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Monday to Saturday (Flexible Timings)

Customer Service Executive in Tonk

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 15 May 2024

Likes

Good

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Hr dependent very slow

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Thrissur

Full Time

Accounting & Taxation Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

4.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 27 Apr 2024

Likes

Regularly collection and loan sourcing in business

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Employee promotion not good

Promotions - Poor
Company culture - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Ooty

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Sep 2023

Likes

It has an attractive salary and incentives and salary will credit on time...

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

It will give pressure to employees to finish the Target and collect the amount from the members

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Pune

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 21 Dec 2023

Likes

How to balance your work life . Everyday new experience on field

Skill development - Excellent
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

Slow process.. Increment issues.

Promotions - Poor

Customer Service Executive in Korba

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Oct 2023

Likes

Culture is the best of esaf

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Seniors misbehaving of staffs

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves International Travel.

Customer Service Executive in Bundi

Full Time

Customer Success, Service & Operations - Othe.r Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Dec 2023

Likes

Growing bank

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Communication skills grow

Customer Service Executive in Madurai

Full Time

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

1.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Dec 2023

Likes

Company

Skill development - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Way of treating by head

Job security - Poor
Promotions - Bad

Customer Service Executive in Idukki

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

3.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 01 Oct 2023

Likes

I am interacting with more people and create a good relationship and learning more details in my future life

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Am putting a maximum hard work in my duty (CSE) but the bank staffs are not satisfied

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 56 ESAF Small Finance Bank reviews submitted by ESAF Small Finance Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ESAF Small Finance Bank is the right company for yo...Read more