EPOS Guru Customer Support Manager Reviews

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I joined Epos Guru Pvt Ltd on a 21-day trial period as a Lead Generation Executive. Despite reading numerous negative reviews and hearing a lot of critical feedback about the manager, I decided to give the company a chance, hoping my experience would be different. Unfortunately, it wasn't. Coming from a non-voice background, I was expected to bring in a warm lead within just 5 days of joining, dealing exclusively with international clients. This expectation was not only unrealistic but also incredibly stressful, especially without proper training. At least 15 days of thorough training should be provided to someone transitioning from non-voice to voice roles. Despite making 150 to 200 calls each day, my manager remained unsatisfied with my efforts. On the 5th day, she informed me that I needed to bring in a warm lead by the end of the day, or she would have to make a decision about my future with the company. If you hire someone for a 21-day trial period, you should wait for at least 21 days to judge their performance. It was clearly mentioned in the email that my performance would be evaluated after the 21-day trial period, so how can you expect a warm lead on the 5th day of joining? This added immense pressure and stress. Additionally, I've heard from many employees that the manager imposes penalties for trivial matters. I initially ignored these warnings, hoping to focus on my work, but the constant pressure and lack of support made this one of the worst experiences of my career. It's hard to shine when you're constantly under a dark cloud. On a positive note, I did receive my salary for the number of days I worked there, which I appreciate. To anyone considering a position at Epos Guru Pvt Ltd, please think carefully before joining. The company owner should seriously look into these management practices, as they are crucial for the company's growth and employee satisfaction. Patience and proper training are key to nurturing talent. A rushed judgment can lead to missed opportunities for both the employee and the company. Remember, you can't judge a book by its cover, and you certainly can't judge an employee's potential in just five days....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.