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EaseMyTrip.com
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Filter reviews by EaseMyTrip.com Customer Support Executive Reviews
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Workplace insights
Monday to Saturday
75% employees reported
Flexible timing
33% employees reported
Within city
50% employees reported
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Rated by Women
3 reviews
Rated by Men
6 reviews
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9 reviews found
Customer Support Executive in New Delhi
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Environment is very good and loves to work at the place
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Support Executive in New Delhi
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
All the seniors are friendly and supportive in nature.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Support Executive in New Delhi
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing to be like here, it's better to do labour thn this.
Dislikes
Everything, firstly they lied about rotational shifts and only provide us with night shift, they primarily hires from campus since freshers doesn't know any better about this company, they don't give any holiday even if its Sunday or independence day and the break you needed for the meal, will also not be in your control TL will decide when he want to grant you Break, come to my story we travel 500 km to Delhi just for night shift only, we work there for one month afterwards suddenly an incident occurred in my hometown so I had to leave immediately(grandfather expired) I told them about the situation but they said come to the office come to the office, they literally don't care about anything they just want to exploit the freshers, afterwards I ask them for my January but they didn't release my salary even though I mail them 20, 30 times but no reply still they are holding my January salary with no valid reason, the only mail I get from them is that come to the office, toxic office,toxic company, toxic HR , and useless service, i would suggest the freshers to not opt for this company otherwise you'll regret it just like I did....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This job involves Travel Within City.
Customer Support Executive in New Delhi
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing to be liked
Dislikes
Totally toxic environment. They treat their employees like a labour. Misbehave alot .. the supervisors and the manager of flight support is worst n worst... she's always be in a favour of supervisors. Office politics are very bad here .. !! Manager never listen to the advisors always be in a support of what supervisor tells her ..she need to treat everyone equal but never ever try to understand from what situation a advisor is suffering from . I never suggest anyone to work here ... I'm leaving this company only because of office politics..!! Even though they don't allow u to go washroom and if u take a brk without permission of the supervisor straight away they complaint to ur manager..and the manager ...I hv no words for her she's the worstest....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Customer Support Executive in New Delhi
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Toxic work culture 6 days working environment in which sometimes they cancel employees 1 week off as well. They keep on changing the shift to odd timings without employees consent. They don't provide breaks and makes you work for long hours even if you want to go to washroom. In case of sone situation arises they even dont supportan employee and tell them to report the office at 102 fever i even have the proof for all that never i said never join this company as an employee or customer....Read More
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Customer Support Executive in New Delhi
Full Time
Flight & Airport Operations Department
Overall Rating
Category Ratings
Salary
Skill development
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Promotions
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Company culture
Work-life balance
Likes
You will get to learn things related to Flights and hotel bookings
Dislikes
There are 100s dislikes ,toxic work environment, if you are in flight support you will not get leaves even in diwali,holi , Tls are worst ,no growth,less salary, management is shit
- Salary - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Customer Support Executive in New Delhi
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I have learnt a lot
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing as such
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Customer Support Executive in New Delhi
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great people
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing as such
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
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Customer Support Executive in New Delhi
Intern
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing is good in this company
Dislikes
Everything is worst work culture manager colleagues any time qulatity team member come and insult the employee over the floor too hesitated too much pressure and wrost of the wrost company
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
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Process Associate in New Delhi
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I recently joined this company and got to know from one of my friend. As per recommendation, the company offers good knowledge and a higher chance of earning more and more incentives apart from salary. You just need to ensure that, you are regular to work and sincere to work. I like the organization and also the senior management is very good.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to dislike
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Process Associate in New Delhi
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The company offers average salary package and good incentives monthly and Quarterly. They are well know in Indian market and are also one on the leading OTA in the industry. I m working there from a long time and they has provided me a alot of knowledge.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Process Associate in New Delhi
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The company is very well focused on employee well being and customer satisfactions. From organizing, fitness challenges to mental health programs for everyone. They truly work on employee well being. For customer satisfactions, the organization is focused on planning different training depending on the work areas. Also, all festivals are celebrated happily within the team.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to dislike as such
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in New Delhi
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The company is located in Patparganj area and has everything you need to learn and grow in your career. They provide the best trainers and also the QA team is always there to help you in tough situations. They offer the best salary packages and increments every year as well.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work timings: Flexible Timings
Work related travel: This is a desk job.
Process Associate in New Delhi
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The organization is very flexible in terms of shift and they work on a 06 day model with flexible working shifts with best leadership in place and also ensures that a positive and healthy work life balance is maintained throughout. The team is very supportive and also provides good knowledge on travel domains. I will recommend this workplace to everyone
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There should be a cab facility as well.
Work Details
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Process Associate in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great place to work as this company provides good incentives with good knowledge as well. The place is well equipped with all necessary requirements for you to work in a positive environment with good leaders throughout. The senior leaders ensures that you are not worn out while working regular feedbacks and skip level sessions are done.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
This company does not provide cab facility
Work Details
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Process Associate in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The company focuses on customer satisfaction and ensure all customers are happy and satisfied with there services and they have dedicated teams to ensure this is not hampered. Also, if we talk about the culture, there is no such challenge and overall floor is well equipped with positive energy all around.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to dislike
Work Details
Work days: Monday to Saturday (Flexible Timings)
Process Associate in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The organization has been working positively ensuring work life balance is not hampered with all agents. Also, they provide good knowledge on Travelport and all travel related KRAs. The company has good leadership and hence, they are ensuring regular briefing is done to ensure all agents are on the same page keep customer satisfaction on priority.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to dislike
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Process Associate in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The culture at easemytrip promotes positive work life integration, allowing employees to thrive in both personal and professional aspects. It refreshing to see a company understands this balance. This trust is our abilities fosters confidence and professional growth.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Team Lead in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The team is highly motivated with less stress and maintaining work life balance. They provide good knowledge on GDS softwares as well. Also, the office is in good location away from the traffic routes and you can easily reach work without any hassle.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Other EaseMyTrip.com Reviews
Executive in New Delhi
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There is nothing to like in this company
Dislikes
There is no fix time for them they any time cancelled week off even there is only one week off in a week after giving PL they are asking for adjustment in coming week salary coming always late ...there is no social or personal life if you work with this company....it directly affect the health i think no-one want to destroy their health in return of just money...some times even i extend shift to 2-4 hours a day...they told you shifts are rotational but that was half truth they change and align shift according to their convenience.....there is no meaning to share anything with manager also they also give support to their tenured executives...Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Senior Process Associate in New Delhi
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The management is very good specially at Patparganj office as they act like mentors and ensure you do not go on the wrong path. They ensure that the work life balance is met and there is no also conduct various activities on the floor to boost employee engagement
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to dislike
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Sme Executive in New Delhi
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The company is good and has a very good environment with best incentives running around the month. They offer good salary packages as well. Also, they ensure good work life balance is met throughout. I would recommend all my friends to join this organization.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There should be a cafeteria.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Process Associate in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The company is absolutely great and also working was always on my bucket list. The company has taught me a lot and also, they favor all types of talent regardless of anything. Kudos to the higher management team for putting up such a positive work environment through the entire day. I would recommend everyone to work her and enhance his/her skills.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to dislike
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Process Associate in New Delhi
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I am working in this company from last 8 years and this company provides huge incentives. The knowledge base for this organization is very strong and also ensures positive work environment is followed. They ensure during all festive seasons the employees are taking part and the floor is also decorated so beautifully by the employees as well.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There is no cab facility
Work Details
Work timings: Strict Timings
Work related travel: This job involves Travel Within City.
Senior Travel Associate in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working at easemytrip has enhances my ability to provide exceptional travel experience for my clients. The commission structure is also quite favorable, providing a great incentive to work with them. The team is supportive and great.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to dislike
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Team Leader in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The company is located near Ghaziabad and has a big building with 3 floors where there are different departments actively working closely to ensure customer satisfaction is not hampered. They are focused on positive work environment and maintaining daily tasks to ensure work is challenging and motivated.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to dislike
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Team Lead Operations in New Delhi
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The passion at the team at easemytrip is truly amazing! Everyone is dedicated to providing the best service possible and the enthusiasm is contiguous. Wheather is brainstorming new ideas or working on customer feedbacks, the commitment to excellence shines though. I feel quite lucky to be a part of such positive organization.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Team Manager in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The clarity and goal of easemytrip is impressive! Everyone knows what is expected, which helps us to stay focused and aligned in our efforts to achieve success. Kudos to the entire Management team for keeping the environment positive throughout and also stress free.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to dislike
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Manager in New Delhi
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working at easemytrip has exposed me to some of the latest technologies of travel industry. The company invests in innovative tools that streamline our process and enhance the customer experience. It is exciting to be a part of a team that embraces changes and strives for excellence in every aspect of work.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
- HQ - Delhi,NCT, India
- Internet
- 501-1k Employees (India)
- Public
- Travel & Tourism
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 9 EaseMyTrip.com reviews submitted by EaseMyTrip.com employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if EaseMyTrip.com is the right company for you. 75% of employee...s reported the working days at EaseMyTrip.com as Monday to Saturday. 67% employees reported the work timings at EaseMyTrip.com as Strict timing. Read more- Home >
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