Concentrix Corporation Service Delivery Leader Reviews

Likes

They take care of the customer a lot but they give the first priority to the employee.

Dislikes

The parties I wanted to work in this particular company but due to my 3 days of absentism they made me leave the company.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing is there to like

Dislikes

This company doesn't provide any security about employees person life and insult publically . This company harrass the employee so that the employee forcefully themselves resign the job. This company management and teamleaders show lot of partiality only for there loved once in the team and encourage to jump to next level. Others can't get chance to go to the next level and remain in the same level for years and years. Don't have much scoop....Read More

Likes

Concentrix is the best company for a fresher. If you want to kick start your carrier this is the best company. They will support you with the best

Dislikes

There hierarchy system is very bad I have seen people working from 8 years and still on the same position in the company.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Job security

Dislikes

Hr ( Hema ) doesn’t know the serious of employee job I don’t understand how Concentrix hired her If possible please try to remove so that many employees jobs will be save Humble request from our end Hema Hr Veeranapalya Concentrix 5th floor But most of the time you will see her in cafeteria

Likes

Job security

Dislikes

Working at Concentrix has been a challenging experience, and I feel compelled to share my observations to help others make an informed decision. 1. Work-Life Balance: The work-life balance at Concentrix is virtually nonexistent. The 9.5-hour workdays, unique to the company in India, are not only exhausting but also violate standardlabor policies. Employees are allowed only two 15-minute breaks and one 30-minute break, for which they must seek permission to take. Moreover, staying back after shifts for meetings has become the norm, further eroding personal time and creating undue stress. 2. Salary & Benefits: The fixed salary is noticeably below industry standards, and the issue of nonpayment for overtime work is concerning. Employees are often forced to work beyond their shifts without adequate compensation. Policies like "Blackout Days," introduced during festivals to restrict leave, exacerbate dissatisfaction. Even taking sick or emergency leave is an ordeal, with managers expecting prior notice for unforeseen circumstances—an unreasonable expectation in any work environment. 3. Promotions/Appraisal: Annual appraisals are more of a myth at Concentrix. Despite being a top performer, I received only a 2% salary increase over two years. The company frequently modifies its policies to limit employee eligibility for appraisals, creating frustration and dissatisfaction among the workforce. 4. Skill Development/Learning: There are no avenues for skill development or professional growth. The demanding work environment leaves no time or opportunity for employees to enhance their skills or broaden their knowledge base. 5. Work Satisfaction: Work satisfaction is minimal, especially for those in operations. Employees are treated more like machines than humans, with frequent and impractical changes to KPIs driven by client demands. This creates a high-pressure environment and leaves employees feeling unvalued and unsupported. 6. Company Culture: The company culture is riddled with bias, especially when it comes to growth and promotions. Favoritism is prevalent, and deserving employees often find themselves overlooked for career advancement. Conclusion: Overall, Concentrix has significant room for improvement in multiple areas, particularly in addressing labor law compliance, employee well-being, and fairness in workplace policies. While the company may have its strengths, my experience has been overwhelmingly negative, and I cannot recommend it to those seeking a balanced and fulfilling work environment....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Only salary part

Dislikes

Company's environment is ridiculous as no higher management is going to support you. HR specially DIPALI CHAUDHARY is she very rude. She use to say things will remains confidential then the whole floor comes to know about the conversation between agent and HR.

Likes

Good ambience in office Generally managers and supervisors appear to be supportive and caring Show off

Dislikes

Poor behaviour of Managers and supervisors actually. No work life balance. they can call you to office anytime. poor salary : they collect around 10 times for a resource from client and pays only 10% cannot take breaks on your own . Cannot take leaves and it also gets approved even if you plan months in advance. if you fall ill in the office they will not let you go to hospital or to the doctor unless your shift is over. If you raise complaint against any senior you will be barred for promotions etc. Office cabs take atleast 1 hour to depart after the shift....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Some managers are helping.

Dislikes

Currently, I am working in this company in the MMT process. During my training, Aniruddha Dana was our trainer. He used to humiliate everyone, use abusive language, and was a very poor trainer. Because of his behavior, neither my team members nor I were able to understand anything. After we complained, the trainer was replaced, but only for one week, and then we were moved to OJT (On-the-Job Training). My mental health is deteriorating day by day. The work environment is very toxic, and people are not helpful at all....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Dislikes

No HR support for frustrating employee because few managers are there like a goon and completely control the employees but employee do not have anyone to explain their issues. Employees have only option to resign to be free from the toxic culture created by the management.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Job Security is good , you can work without any worry of unemployment .

Dislikes

Salary is not atall satisfactory, yearly increments are as low as 3-4% and you are expected to work extra to justify that 3-4% for next 12 months . Promotions take 5 years or may be more . In some teams the management level and work culture is really good and in other hand their are teams where you are only expected to work till you die and management behaviour is rude and frustrating to a extreme point where employee ends up crying....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Cab Facility and office Building is good for BPO staff

Dislikes

I was part of Finance System (Workday Finance) so can review that team Overall lot of pressure and management is driven by US and they ask resource to be available 24 hours a day and often ask to take calls at 02:00 AM and still management is blaming the resources for any issues and BAU concerns. In all worst work life balance

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

other than salary paid on time nothing positive here and if you planning to stay for short period only join then

Dislikes

Work pressure nothing is good here honestly psthetic systems sitting arrangement politcs and what not even break timing not fixed like you hve to ask like a school student support staff also poor and salary also average

Likes

If you are a good resource they would defend you all the time and you have the job security.

Dislikes

The job security is of no use as they don't care about you till you put your papers, yearly appraisals of 2,3,4 or max. 5% that can't even beat inflation, along with the favouritism that you get to see will make you leave for sure.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I used to like the work in the Wheelz Process which was in the Cnx and there was cleaned the floor. My TL was also good as a nature wise. That's why I did love the cnx.

Dislikes

I used to dislike the environment of the Wheelz Process in the Cnx because of the most mischievous Agents and some SMEs'. They were ruining. They SMEs' don't know hοw to handle the team, how to work as a team, there are discrimination is the most popular thing in the same process. And salary package was not good according to work there was so much pressure now. They were not aware for agents health issue. Computer's equipments were not working properly and even they didn't correct them....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Earlier it was fantastic, We were manage to work load accordingly, later they made one person as a team leader and then the environment became toxic, he use to give multiple task at a time with time frame and it’s a obvious thing that we can’t meet the expectations and then he use to started our misses to the entire team. All he hadpersonal grudges and that’s how he made me to resign from my post....Read More

Dislikes

Nothing specific

Work Details

Work policy: Few of them got the chance for work from home

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

- Supportive peers and managers( if you are in the right team) - Good option for those who are looking to start their career in the Corporate. - Job Security and Stability - Exposure to knowledge and skills

Dislikes

Nothing

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.