Concentrix Corporation Customer Care Representative Reviews
based on 17 reviews
Updated 11 Dec, 2024
Overall Rating
3.3/5
How AmbitionBox ratings work?
Category Ratings
3.3
Job Security
3.3
Skill development
3.2
Company culture
3.0
Work Satisfaction
2.8
Salary & Benefits
2.7
Work-Life balance
2.2
Promotions/Appraisal
Concentrix Corporation is rated
3.3 out of 5 stars on
AmbitionBox, based on 17 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Concentrix Corporation is rated
3.3 out of 5 stars on
AmbitionBox, based on 17 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Concentrix Corporation Customer Care Representative Reviews
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17 reviews found
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Popular
Customer Care Representative in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 31 Oct 2024
Likes
Nothing
Dislikes
I’ve working in concentrix for a quite decent tine and there’s so many things I’ve experienced. They don’t care if you’re dying or not doing well health wise they will still ask you to come to office no matter what. Specially if you are in Comcast don’t even dare to say that you are not feeling well. Manager, TL, HR these people are more interested in answering you instead of listening to you, they will cut you off and put what they have to say because they think they are always right. Once you take more than 2 leaves you’ll become the blacksheep for the comcast people and they will become so hellbound to make you resign. I have the worst TL, HR and Manager. Pata nahi kis Gawaar ko manager bana diya. Non deserving people in comcast will become TL or manager or HR. They will judge by the numbers of leaves of have taken, it doesn’t matter to them if you work hard and keep your scores in positive, or the work you have done. They never wash or clean their microwave, there are cockroaches in the microwave chilling and in your food if you order something for canteen. TL, Manager, HR these people are vultures just waiting for the right moment. TL made sure that in rotational shifts they will get Sat/sun off. Or Deewali off and rest of the people will come just because there’s double pay. Shame on these people. If you’re going in concentrix please don’t go for Comcast. It’s the worst thing. The worst thing is they don’t give work from home as well....Read More
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Representative in
Gurgaon / Gurugram
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 18 Jun 2024
Likes
Job security
Dislikes
I worked at Concentrix for 18 months and gave my best but didn’t see any growth. Promotion cycle is very slow. They prefer other LOB for promotion rather than own LOB . Also salary is very less and they don’t increase salary if the agent is doing there best. They introduces new shifts which are very odd. Its like 1am and 4am in the morning which makes no sense. Work-life balance is zero here. Wheelz is the worst process in Concentrix. I will not recommend anyone to work in Wheelz process....Read More
Work Details
Work days: Rotational Shift
(Flexible Timings)
What people are saying about Concentrix Corporation
Customer Care Representative in
Gurgaon / Gurugram
Full Time
·
ites Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 26 May 2022
Likes
Management is good
Dislikes
Job security issue
Customer Care Representative in
Visakhapatnam
Full Time
·
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 24 Jun 2021
Likes
Job security is really appreciated
Dislikes
The work life balance at Concentrix is really poor
Work Details
I would rate it 3.5
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Care Representative in
Grugram
Back Office Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 26 Apr 2022
Likes
A job for good start but need to change with time
Dislikes
Management behaviour is not good. Do not care about its agents and finds new ways to torture.
Work Details
Just able to save my tail
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Representative in
Pune
Customer Support Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 03 Dec 2020
Likes
Company's environment and helping environment
Dislikes
Canteen food
Work Details
It's Good .
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Representative
Operations Support Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 27 Sep 2019
Likes
Best place to grow
Customer Care Representative in
Noida
cce Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 14 Jun 2018
Likes
Very good environment to work but there is much more pressure.learning class is held which improves ur skill & development.
Dislikes
job security because of tremendous pressure
Work Details
Very good place to work
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Representative in
Gurgaon / Gurugram
Customer care representative Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 19 Jul 2019
Likes
Female staff is coperative other then that nothing is good not even food
Dislikes
Superior behaviour, food, work stress, no breaks (+9hours shift and 15 minutes break and that too stressfully.useless management, managers are married still try to ask other girls and also they agree just for promotion. No salary increment
IJP only for girls boys are excluded as they are male(biggest disappoint)
Work Details
I have worked in etisalat and comcast nd experience is worst
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Representative in
Gurgaon / Gurugram
Administration Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
5.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 20 Nov 2020
Likes
I did not like the immediate trainer.
Dislikes
There is a lot of show off.
Work Details
The colleagues were friendly.
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Representative in
Gurgaon / Gurugram
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Jan 2021
Likes
As a beginner, it is a wonderful platform to start your professional career. I have groomed myself and have learnt a lot about MNC's.
Dislikes
I would omit the word 'Dislike' who may feel that they are not happy while working with Convergys.
Work Details
I was feeling like as if I am spending my honeymoon period.
People also ask about Concentrix Corporation's Customer Care Representatives
Is Concentrix Corporation a good place to work for Customer Care Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.3 out of 5 from over 17 employee reviews, it's clear that most customer care representatives have an average experience working at Concentrix Corporation. Job Security holds the highest rating at 3.3, while career growth is rated the lowest amongst all factors at 2.2. Read reviews about job security and career growth on AmbitionBox.
Does Concentrix Corporation pay their Customer Care Representatives well?
According to AmbitionBox reviews, Concentrix Corporation customer care representatives rate their salary and benefits at 2.8 out of 5, based on 17 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Concentrix Corporation's customer care representatives salaries here and to read reviews specifically about salary and benefits at Concentrix Corporation for customer care representatives, click here.
How is the work culture at Concentrix Corporation for Customer Care Representatives?
Work culture at Concentrix Corporation for customer care representatives is rated 3.2 out of 5 by 17 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Concentrix Corporation for customer care representatives, click here.
How is the job security at Concentrix Corporation for Customer Care Representatives?
Based on 17 reviews on AmbitionBox, Concentrix Corporation's customer care representatives rate job security at 3.3 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Concentrix Corporation for customer care representatives, click here.
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