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CleverTap Customer Success Manager Reviews

Updated 13 Jul, 2024

Overall Rating

2.7/5

based on 4 reviews

Rating distribution

5

1 (25.0%)

4

1 (25.0%)

3

1 (25.0%)

2

0 (0%)

1

1 (25.0%)

Category Ratings

4.3

Company culture

4.2

Work-life balance

3.4

Job security

3.4

Salary

3.3

Work satisfaction

2.6

Promotions

2.2

Skill development

What employees say about CleverTap?

Insights from employee reviews on AmbitionBox

Workplace insights

No travel

40% employees reported

View more detailed insights

CleverTap is rated 2.7 out of 5 stars on AmbitionBox, based on 4 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with ... Read more

CleverTap is rated 2.7 out of 5 stars on AmbitionBox, based on 4 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

4 reviews found

Sort by: Popular

Customer Success Manager in Mumbai

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

1.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 13 Jul 2024

Likes

All good.

Company culture - Good
Work-life balance - Good

Dislikes

Leadership has no clue what's happening at the ground level. Planning and execution is missing from Top down. Promotion is mostly on Favoritism rather than Skills, efforts and hard work.

Skill development - Bad
Promotions - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Manager in Mumbai

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Apr 2022

Likes

Work Culture, people, management are just great. You get an ample of opportunities to learn and grow here

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Comps and benefits are something which should be taken care of!

Work Details

Life at CleverTap is great! Everyday is new learning here. You can develop great skills while working with some good people

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Manager in Mumbai

Full Time

·

Marketing Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

Job security

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 18 May 2022

Likes

Super approachable & helpful people with a very positive work culture

Salary - Excellent
Skill development - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing as such

Work Details

Work policy: As per your wish

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

Customer Success Manager in Mumbai

Full Time

·

Customer Success, Service & Operations - Other Department

1.0

posted on 20 Dec 2023

Overall Rating

Top trending discussions

View All

Day to Day Office

From PIP to Promotion – The Greatest Jugaad Story Ever!

Hey, AB fam, PIP = Corporate death sentence. I was there too🥲—panicking, checking Naukri every 5 minutes, watching Bhagavad Gita reels at 2 AM. Priya Ma’am, my boss, had lost faith in me. Friends said, "Bro, PIP se promotion tak koi nahi jaata." But I refused to go down. My Survival Jugaad? Chai Pe Charcha – Timed my tea breaks with hers. "Ma’am, elaichi daalni chahiye thi." Next day? She agreed. Trst unlocked. In meetings, I nodded like a bobblehead. "Ma’am, truly visionary! Aap to corporate Rani Lakshmi Bai ho!" Smiles = Achieved.. Emotional Connect – She loved dogs. I updated my DP with one. "Ma’am, my dog wakes me up for meetings!" Bond = Secured.😉 The Final Jugaad – She looked stressed. "Ma’am, even Dhoni takes a break!" She smiled. Game over. After a few months "Congrats on your Promotion!" Moral? Hard work is good. Smart work is better. But jugaad? Boss, that’s the best! Got a crazier PIP escape? Drop it below! 😂👇

Got a question about CleverTap?

Ask anonymously on communities.

Similar Designation Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

Team Manager in Mumbai

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

2.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 25 Jul 2024

Likes

Not much to say

Salary - Excellent
Job security - Good
Work-life balance - Good

Dislikes

weak management

Skill development - Poor
Work satisfaction - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Team Manager in Mumbai

Full Time

·

Software Development Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 13 Oct 2023

Likes

People are very talented and lot of scope for learning

Salary - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Work from office policy

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Business Development Manager in Mumbai

Full Time

·

BD / Pre Sales Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 15 Nov 2022

Likes

The people, opportunities, and exposure. Plus the work culture is an add on.

Skill development - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing that I observed till date.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Sales Manager in Mumbai

Full Time

·

IT Consulting Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 25 Oct 2024

Likes

Nothing

Dislikes

No learning No clear defined KPI’s Outdated product Frequent senior exits No go to market strategy

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor

Other CleverTap Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

Customer Success Engineer in Mumbai

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Dec 2024

Likes

Company Culture Work life balance Product to learn Customer facing role, thus, helps in communication.

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

After a certain period, there is not much to learn about the product, unless we are in the development team.

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Key Account Executive in New Delhi

Full Time

·

Enterprise & B2B Sales Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 15 Feb 2025

Likes

Only Good Compensation

Dislikes

Middle management is screwed, job security is a concern here. HR even doesn't bother to help employees, work culture is pathetic. Not a place for someone with good experience as 7-8 years plus, only suitable for freshers level ones.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Software Engineer in Mumbai

Full Time

·

Software Development Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

3.0

Promotions

2.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 07 May 2024

Likes

Work life balance. Decent quality of work.

Skill development - Good
Work-life balance - Good

Dislikes

Culture. Manager. Appraisals and promotion.

Job security - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Mumbai

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 05 Mar 2024

Likes

Nothing much like here. Partial managers. No support, bad managers and HR not cooperative. Salary very low

Dislikes

Very bad toxic culture

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Software Engineer in Mumbai

Full Time

·

Software Development Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 28 Jan 2025

Likes

Salary and Company culture

Salary - Good
Company culture - Good

Dislikes

Legacy code maintenance and poor job security

Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Technical Account Manager in Mumbai

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jul 2024

Likes

Everything . . . .

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

None . . . .

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, International Travel, Travel Within Country.

Senior Technical Account Manager in Mumbai

Full Time

·

Software Development Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 19 Feb 2024

Likes

Salary always comes on time

Salary - Good
Skill development - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Promotion & Appraisal Benefit is not very good

Promotions - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Financial Associate in Mumbai

Full Time

·

Finance Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 02 Feb 2025

Likes

Salary - Good
Job security - Excellent

Dislikes

Promotions - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Executive Accountant in Mumbai

Full Time

·

Enterprise & B2B Sales Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 29 Jun 2023

Likes

The values they work upon is great to thrive in personal life Great team and management

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

No complaints Gift us too many jackets, should gift us something different too

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Staff Engineer in Mumbai

Full Time

·

Software Development Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Jan 2024

Likes

1. Company Culture 2. Work Satisfaction 3. Promotions

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

1. No Remote positions

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Success Manager Jobs at CleverTap

CleverTap - Manager - Customer Success (5-7 yrs)

5-7 Yrs

Not Disclosed

More about working at CleverTap

HQ - Mountain View, California, United States (USA)
Software Product
201-500 Employees (India)
Analytics & KPO

Tell us how to improve this page.

CleverTap Customer Success Manager Reviews by Locations

CleverTap Customer Success Manager Mumbai Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 4 CleverTap reviews submitted by CleverTap employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if CleverTap is the right company for you.

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CleverTap Customer Success Manager Reviews

CleverTap Customer Success Manager Salary

based on 47 salaries

₹9 L/yr - ₹25 L/yr

46% more than the average Customer Success Manager Salary in India

View more details

Employee Benefits for CleverTap Customer Success Manager

Free meal

1 total response

Health insurance

1 total response

Job/Soft skill training

1 total response

Cafeteria

1 total response

View All

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