CleverTap - Manager - Customer Success (5-7 yrs)

What you will do:

- Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans).

- Develop an intimate understanding of your customers' businesses, conduct health checks.

- Develop a network of champions within each account through education, coaching, and strong influencing skills.

- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews.

- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals.

- Be an expert on trends and best practices for digital marketing and analytics.

- Enlighten our customers with insights gleaned from their own data and industry trends.

- Ensure customers get maximum value from CleverTap by leveraging full platform functionality.

- Liaison between your customers and all the internal teams.

- Handle customer concerns with confidence, putting them at ease