Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Ceipal

Compare

3.1

based on 104 Reviews

Filter reviews by

Ceipal Customer Success, Service & Operations Department Reviews

based on 22 reviews

Updated 6 Dec, 2024

Overall Rating

2.9/5

How AmbitionBox ratings work?

Category Ratings

3.2

Salary & Benefits

3.0

Skill development

3.0

Work Satisfaction

2.9

Promotions/Appraisal

2.9

Work-Life balance

2.6

Company culture

2.4

Job Security

Explore Reviews by Department

View All

Customer Success, Service & Operations

2.9

• 22 Reviews

Sales & Business Development

3.0

• 21 Reviews

Engineering - Software & QA

3.6

• 20 Reviews

Production, Manufacturing & Engineering

1.9

• 4 Reviews

Data Science & Analytics

3.2

• 4 Reviews

Human Resources

4.3

• 4 Reviews

Top Mentions in Ceipal Customer Success, Service & Operations Department Reviews

22 reviews found

Sort by: Popular

Implementation Manager in Hyderabad / Secunderabad

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 23 Jun 2024

Likes

The work is amazing and I can personally learn new things because the industry itself is new for me.

Dislikes

The politics of the management is what makes the work place toxic here. The CEO or the Senior management does not really recognize hardworkers. They only promote people who are licking their a***s. Only the relatives of the CEO have a safe and secured job as well as appraisals and promotions benefits without getting any work done.

Customer Success Manager in Noida

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 06 Dec 2024

Likes

I like to leave ceipal

Dislikes

Everything, its a family business like a Shop, no ethics no professionalism, employees are never heard, worst company…. Never recommend to anyone

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Similar companies for Customer Success, Service & Operations Department

View All

Zoho Reviews

4.3

• 51 Reviews

Freshworks Reviews

3.8

• 61 Reviews

Ramco Systems Reviews

2.9

• 31 Reviews

PeopleStrong Reviews

3.2

• 21 Reviews

greytHR Reviews

3.5

• 16 Reviews

KEKA TECHNOLOGIES Reviews

3.6

• 21 Reviews

Darwinbox Reviews

4.0

• 41 Reviews

Duck Creek Technologies Reviews

4.4

• 15 Reviews

CodeClouds Reviews

4.4

• 5 Reviews

FinThrive Reviews

3.8

• 104 Reviews

Customer Success Manager in Hyderabad / Secunderabad

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 01 Sep 2024

Likes

Cab, timely payment, shift timing,

Dislikes

Lot of cheap office politics, immediate lay offs, family business running the show, insecurity of job, seniors take long breaks and put all the work on the employee

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Hyderabad / Secunderabad

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 26 Oct 2023

Likes

Nothing

Dislikes

The entire management team is either a relative or a friend of CEO. They run the company and exploit the associates. The CEO listens to only to the management team. This has made the environment very political because the relatives know that they cannot be touched. Never join this place.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Onboarding Specialist in Hyderabad / Secunderabad

Full Time

After Sales Service & Repair Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 26 Oct 2023

Likes

Nothing,

Dislikes

New management, lot of politics, micro managment by team leads

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Success Specialist in Noida

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Promotions/Appraisal

5.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 08 Sep 2023

Likes

The fix shift timing is the good way for work.

Dislikes

the enviroment of the organization is not good.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Onboarding Specialist in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 11 Oct 2023

Likes

I like HR team the most.... Sagarika and sona both are sweet HR's

Dislikes

We need to pamper managers all the time to get positions and managers doesn't share there knowledge.

You are reading trusted reviews. Keep reading to find out more about Ceipal.

Customer Support Executive in Chennai

Full Time

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 02 Nov 2023

Likes

Nothing nothing nothing nothing nothing

Dislikes

Nothing nothing nothing nothing nothing

Discover interview dos and don'ts from real experiences

Associate Manager in Hyderabad / Secunderabad

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 14 Jul 2023

Likes

The encouragement and support from the management.

Dislikes

None

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

Product Support Specialist in Hyderabad / Secunderabad

Full Time

Operations Support Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

4.0

Work-Life Balance

posted on 29 Sep 2023

Likes

Great internal politics

Dislikes

Can't start listing them

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Onboarding Specialist in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 02 Mar 2023

Likes

Unfortunately nothing we can say about this company. Dirty politics.

Dislikes

- Nepotism at workplace - Lot of office politics -Managers ask money for promotion. It happens as well everyday. - Hr team consciously avoids any such thing. - No respect for employees and fired sometimes giving an excuse. - There are managers not knowing the process and being in this system for over a year .....what is happening then????? Management don't promote your known people and ignore good performance. - And work place certificate this organisation got because managers took it for all team members. Otherwise we know Ceipal standard...and management too......Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Senior Business Development Representative in Hyderabad / Secunderabad

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

2.0

Job Security

4.0

Work-Life Balance

posted on 07 Jul 2023

Likes

Good place to work

Dislikes

Sudden layoffs

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Manager in Hyderabad / Secunderabad

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 08 Dec 2022

Likes

Great Place to work. Flexibility and Transparency

Dislikes

Need to work on Streamlining Existing Processes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Senior Onboarding Specialist in Hyderabad / Secunderabad

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

5.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

2.0

Job Security

4.0

Work-Life Balance

posted on 14 Mar 2023

Likes

Like like like like like

Dislikes

Dislike like Dislike Like Dislike

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Product Support Specialist in Hyderabad / Secunderabad

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 15 Oct 2022

Likes

Ceipal is a growing company and anyone who is with Ceipal would grow easily with in the organisation

Dislikes

No flexibility, always working from office and no cab facilities

Customer Excellence Manager in Hyderabad / Secunderabad

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 28 Nov 2024

Likes

Excellent place to work

Dislikes

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Executive Product Sales in Ilabs center, Hi-tech city

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 05 Jan 2023

Likes

Management open to any suggestions and make sure each one gets recognition for the work they do

Dislikes

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Onboarding Specialist in Hyderabad / Secunderabad

Onboarding Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 20 Jan 2022

Likes

Nothing positive we see here. Entire covid was asked to work from office. Workplace certified and they ask to come to office and ppl get affected daily.Still have to come to office

Dislikes

-Management is biased towards few individuals. Ask anyone who worked here. - No job security, atleast 4-5 ppl leave this organisation almost 2 weeks. They are sacked for no reason. -No proper training provided - Manager assign work to associate without support and go home. This really happen here. - Politics and regional feeling forpromotion. - Even managers ask money for promotion and if you report this, your promotion would be stopped....Read More

Work Details

Not that great...and few review are asked by manager to write.

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Employee Benefits

Insurance after 3 months...first org where this happens.

Employer’s Response

We’re very sorry to read about your misperceptions of our workplace culture. CEIPAL does not tolerate unethical behavior, including that which is described here. We’re extremely proud of the integrity of our workforce. In fact, integrity, accountability, and transparency are all key components of our core values here at CEIPAL. That said, empathy is also a key character trait of a true CEIPALian, as we appreciate different circumstances and diverse perspectives – even when we disagree, as we do in this instance. So, we wish you well in your future, but also encourage anyone interested in learning more about our core values to read about them here: https://www.ceipal.com/vision-and-mission/

Business Analyst in Hyderabad / Secunderabad

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 19 May 2022

Likes

Excellent company

Dislikes

Nothing to dislike

Work Details

Work days: Monday to Friday (Flexible Timings)

Senior executive product sales in Jublee hills

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 23 Apr 2021

Likes

Good environment and work culture and the management is transparent.pay hikes and monthly rewards are fair

Dislikes

No comments

Work Details

The job is quite interesting!.one month product training made ma pro to sell more and generate more revenue for the company

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Top trending discussions

View All

Salary Discussions, Hike & Promotions

a technical project manager

Deadend

Hi, I'm here to share a part of my journey from the past 12 years in my career, I started from a package of 3.6LPA in 2013 at iGate and due to a few bad decisions on my career and worthless advices from people who are always pessimistic about the industry, I switched two companies and landed in a start-up with 2.4LPA. I worked hard nearly 8-16hrs a day single handed researched, built and managed an entire vertical of a project for 8 years. When the company didn't value my contribution and thought I was too young to become a manager, I had a package of 6LPA and Senior developer in designation. I switched for obvious reasons to a TL role for 12LPA and now at the same company I'm a TPM on the basis of my contribution with 48LPA as a fixed component. I feel outclassed in terms of having a fancy CV with certifications, I feel like CTC has hit a peak with 48LPA being fixed and nearly 40% in Variable. Most companies are hesitant to hire me because of this. What should be my next move?

Got a question about Ceipal?

Ask anonymously on communities.

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 22 Ceipal reviews submitted by Ceipal employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Ceipal is the right company for you. 100% of employees reported the working...Read more

Home >
Reviews >
Ceipal Reviews >
Ceipal Customer Success, Service & Operations Department Reviews Reviews

Gender Based Ratings at Ceipal Customer Success, Service & Operations Department

based on 21 reviews

Rated 3.3 for Salary & Benefits and 3.0 for Work-Life Balance

Rated 3.2 for Skill Development and 3.0 for Work Satisfaction

Working Days at Ceipal Customer Success, Service & Operations Department

based on 22 reviews

Monday to Friday

100%

Work Timings at Ceipal Customer Success, Service & Operations Department

based on 22 reviews

Strict (6.30pm - 3.30am)

Flexible timing

Strict (2pm - 10pm)

43%

35%

15% employees reported other strict timings

Shift Timings at Ceipal Customer Success, Service & Operations Department

based on 22 reviews

Night shift

Day shift

67%

33%

Business Travel at Ceipal Customer Success, Service & Operations Department

based on 22 reviews

Within city

47%

Within country

29%

No travel

18%

International travel

Ceipal Salaries in Customer Success, Service & Operations Department in India

Associate Manager 6 salaries	₹8.1 L/yr - ₹15 L/yr
Senior Executive 5 salaries	₹5 L/yr - ₹9.2 L/yr
Product Support Executive 5 salaries	₹4 L/yr - ₹6 L/yr
Senior Product Support Executive 5 salaries	₹5 L/yr - ₹7.3 L/yr
Product Support Specialist 4 salaries	₹6.7 L/yr - ₹8.2 L/yr

Explore more salaries

Zoho

4.3

Compare

Freshworks

3.5

Compare

Ramco Systems

3.9

Compare

PeopleStrong

3.5

Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary

Rate your company

Ceipal Customer Success, Service & Operations Department Reviews

22 reviews found

Similar companies for Customer Success, Service & Operations Department

Top Ceipal Interview Questions

Tell us how to improve this page.

Gender Based Ratings at Ceipal Customer Success, Service & Operations Department

Working Days at Ceipal Customer Success, Service & Operations Department

Work Timings at Ceipal Customer Success, Service & Operations Department

Shift Timings at Ceipal Customer Success, Service & Operations Department

Business Travel at Ceipal Customer Success, Service & Operations Department

Calculate your in-hand salary