BNY Client Service Representative Reviews

Likes

Employee Benefits Food- You will never find food like what BNY has. Transport facility Shift Allowance Work Life Balance Leave Policy

Dislikes

No job security - recently our senior manager was laid off. There are many people from our team was laid off. No promotion Increments are not to the market standards The work culture is not good, as all major decisions are made solely by the US manager.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance is very great, atleast in operations department

Dislikes

Salary compensation are not upto market standards and promotions are pretty rare.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance can be achieved.

Dislikes

So many things has changed. Too much of cost cutting. Sodaxo card benifit has been discontinued, CCD machines has been removed, laying off the employees. Poor transport service in which employees are stuffed like anything on back seat. Right now people are working here because there is no other option.

Work Details

Work policy: 3 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Overall the organization is average. Good thing it offers subsidised food to its employees and provides convenient transport services.

Dislikes

There can be many: 1) No growth 2) Favouritism 3) zero transparency between manager and its reportee 4) Micro management. 5) Zero empathy towards the employees. 6) do not follow their own policies..

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

job security

Dislikes

Work pressure - Minimum 12 - 14 hrs work & increment & bonus is very less., No transparency., even work culture is not good & even no proper automation done., Managers don't speak properly & even Mangers don't have proper knowledge of process., no proper work allocation., if any employee is strong back up of the process then they donot give proper feed back of that employee when applied for internal job postings., higher management are only concerned about output & not about employee., no work life balance., due to too much work pressure employees are frustrated., even taking leaves is very difficult ., Managers do not approve leaves soon easily., we need to beg for planned or sick leaves....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

1) hybrid model 2) flexibility in working days 3) free cab transport 4) 4 months Partenal leave for mens 5) sodexo card 6) tea and snacks are free. Meal at reasonable price

Dislikes

Very less chances of promotion if you dont have good relationship with higher management or can laugh on every comment and say boss is always right. No matter how much you worked. Work culture is good your managers are biased many of them came from third party and apply rule from their.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Excellent company in terms of benefits.

Dislikes

Internal politics is ruining it for me. My work was written of to a senior who does politics by the manager. If that's done away with its a great company with great benefits. Need to identify and throw out these garbage.

Likes

Many perks they facilitate employees are really good and best in industry. You will get lot to learn and improve your skills which will help to scale your career growth in IT space.

Dislikes

You never know when you will be shown the way out. Salary appraisals and promotion decisions were not discussed with the reporting managers before the decisions has been made. You have to spend lot of your time in meetings.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Getting salary on time

Dislikes

The company is going through a lot of senior leadership changes. Favoritism starts at the top, senior leadership having acquaintances with colleagues from JP and Morgan Stanley have taken over and existing ppl are being discarded in a dishonest fashion. There is a sense of insecurity across the floor. And senior leaders are not doing enough to pass on a sense of security (I think they are trying to save their own positions and somewhere got lost) I have heard lot of stories, people being told to leave the bank. As a knock on effect of it, lot of good resources have moved out on their own. Overall, culture is the most important thing that drives employees performance and defines goodwill of the organisation. Currently, though senior management is trying to change the culture a big way, I can only see lot of negative outcomes so far instead of positives....Read More

Likes

Overall a good company

Dislikes

BNY Mellon is undoubtedly a great organization with a strong reputation and excellent opportunities. However, there are areas for improvement, particularly in how employee concerns are addressed. In certain teams, including my own, managers and senior leadership (VPs, AVPs) seem to overlook or dismiss employee feedback, which can create frustration and disengagement. A structured feedback mechanism, where employee concerns are genuinely acknowledged and acted upon, could significantly improve team morale and productivity. Additionally, promotion decisions should be more transparent and merit-based, ensuring that individuals who consistently contribute, innovate, and understand their roles are recognized and rewarded. While employees are often told that BAU work won't lead to growth, it's essential for managers to provide clear guidance and support to help employees identify and pursue impactful opportunities beyond their regular responsibilities. Actively addressing these concerns would help foster a culture of fairness, accountability, and mutual respect, aligning with the company’s commitment to excellence....Read More

Likes

only monthly salary.

Dislikes

no consideration of long term employees. work overload, unnecessary expenses for managers and infrastructure but no seat for employees to sit. domination, partiality, unnecessary meetings panicking employees, no proper requirement sharing, not giving time for analysis,always giving tests for employees, too many prod issues, over time weekend supports with no it. no hike, always low rating, micro management etc...Read More

Likes

Work life balance are better as compared with peers and depends upon process to process

Dislikes

In terms of salary are getting low. No annual increament No promotion expected in BNY. Stagnant in career.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

One of the worst company to join , office politics are very much and higher management never listens to employee.

Dislikes

Everyone is in politics, if you know licking your boss **** you will be in top , else how much you can work but everything will be west , so learn office politics before coming here

Work Details

Work days: Monday to Saturday

Work related travel: This is a desk job.

Likes

Offers excellent benefits like insurance and leave plans and flexible working hours.

Dislikes

There seems to be a lack of clear vision, resulting in frequent project cancellations and the need to redo the same projects over the past few years. Additionally there have been frequent layoffs and organisational restructuring recently, which have created uncertainty and instability.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Pay and benefits of organisation

Dislikes

Management - Power Politics Nobody in management worries about work delivered but rather gives more importance to creating people who says yes for everything they wish.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Insurance Gender neutral parental leaves

Dislikes

Scope less process Micro management Name sake benefits It's a company for managers No benefits can be utilised ( ex.work from anywhere available but in most teams managers won't allow) Our opinion doesn't matter Biased leads and managers