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3.9

based on 4.6k Reviews

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BigBasket Senior Customer Service Executive Reviews

Updated 17 Feb, 2025
Overall Rating
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4.5/5
based on 11 reviews

Rating distribution

Category Ratings

4.7

Company culture

4.7

Job security

4.7

Skill development

4.6

Salary

4.6

Work-life balance

4.6

Promotions

4.6

Work satisfaction

What employees say about BigBasket?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

56% employees reported

Flexible timing

Flexible timing

70% employees reported

No travel

No travel

67% employees reported

View more detailed insights

Gender based rating

4.0
female

Rated by Women

2 reviews

4.5
male

Rated by Men

8 reviews

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11 reviews found

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2w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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People also ask about BigBasket's Senior Customer Service Executives

How is BigBasket to work for?
BigBasket is rated 4.5 out of 5, based on 11 reviews by employees on AmbitionBox. BigBasket is known for Company culture which is rated at the top and given a rating of 4.7. However, Salary is rated the lowest at 4.6 and can be improved. To know first hand how it is like to work at BigBasket read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at BigBasket?
According to AmbitionBox ratings, BigBasket employees rate its salary and benefits as 4.6 out of 5. You can know more about BigBasket Salaries at AmbitionBox
How is the work culture at BigBasket?
Work culture is rated 4.7 at BigBasket by 11 employees. While job security is rated 4.7 and work-life balance is rated 4.6 at BigBasket. Read detailed reviews by employees of BigBasket on AmbitionBox.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 BigBasket reviews submitted by BigBasket employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if BigBasket is the right company for you. 56% of employees reported the... working days at BigBasket as Rotational Shift. 70% employees reported the work timings at BigBasket as Flexible timing. Read more
Join BigBasket India's largest online supermarket
BigBasket Senior Customer Service Executive Salary
based on 41 salaries
₹1.1 L/yr - ₹4.2 L/yr
32% less than the average Senior Customer Service Executive Salary in India
View more details
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