AU Small Finance Bank Senior Customer Service Officer Reviews

Likes

Nothing

Dislikes

There have been consistent reports of inappropriate language used when interacting with senior staff. It’s crucial for all employees to maintain a respectful tone in all communications, regardless of the situation. Moving forward, I encourage you to adopt a more professional demeanor when addressing colleagues to foster a positive workplace atmosphere. Team members have expressed discomfort about being pressured through repeated calls for registration . It is important to respect everyone’s workload and personal time. Encouraging cooperation is vital, but it should be done in a supportive, non-coercive manner. lack of support when discussing files and collaborative tasks. Each team member should contribute to and support one another to ensure collective success. I urge you to be more proactive in helping teammates and contributing to group discussion HR teams is fully control by Sales team...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Bank reputation was good, also policy good. I appreciate for banking hours was (branch closing) 07:30pm. For family, friend or personal time' space.

Dislikes

But existing employee (good experience) salary according to new joining employee was very low. And staff shorting or leave applying so far. At the time my 28+ pl or 3 sick leave not used. Incase leave system not.

Likes

And I really liked the way the bank works so that we can provide good service to the customers.

Dislikes

I feel that it is important to support any employee in his/her work which is what employees should do for each other and not behave badly with them.

Likes

Anil Shrivastava Indore farzi hai bht bada lier and also fraud...

Dislikes

Pehle gali deta hai employee ko baad me jhoot bolta hai farzi Anil Shrivastava Indore...jiski baat me farak uske baap ke farak

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good Company Culture, Good Work Place Overall Good Bank

Dislikes

Office Timing Morning Reporting Time 6:30am in JLG Department.. Suggest Morning Reporting Timing Minimum 7:30am

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

I got yo know about the banking process and how a small finance is quite different from a bank

Dislikes

It's work culture..also in all aau branch the employee who are working are related to Finance or collection, thats why they are rude with customer and I am as a Customer help desk getting so much calls related tp branch complain. Au bank needs to work on their employee selection.

Likes

The only thing I like about AUSFB is that they provide help/benefits in terms of financial loans and help

Dislikes

No Professionalism in work No Clear Communication about the role and responsibility Complex Company Policies and Reporting Structure No Ethics everything is No Scope of Learning

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within Country, Travel Within City, International Travel.

Likes

Provide lot of oppurtunity of learning

Dislikes

High working hours and lot of pressure on teller.in high transaction branches there is lot of pressure of sale and cash

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

Learning new skill in banking terms but that's also my own learning techniques but not by any of the senior or any other in organisation

Dislikes

At ground level service employee are getting criticism who are good in customer service but not doing any sales The thing is only asked for sales and only sales if we need to do sales then why we had joined service team Senior always talk in sarcasm way in front of everyone rather being if it's employee or any customer and never appreciated for doing good in all terms of customer service

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work is ok, no one pressurising to make it worse.

Dislikes

Similar working. Need to do night shifts ( and maintain attendance). HR dept is very bad. Except work, they are expecting everything. Not releasing bonuses on time. Attendance management is also bad who is doing night shifts.

Likes

the process policy of the bank is good, the working culture is good, the work strategy is very good, working time and personal time are managed very well, when you can manage both well, then you can do the work even better

Dislikes

If there is a little delay, half day's attendance gets marked, I don't like this, otherwise everything is correct

Likes

Considering my vertical and seniors the work life balence is top notch , one can learn new things and grow himself.

Dislikes

Too much politics happen in organisation and no appreciation for performing better and IT team in my location is worst moreover work late in month end days without extra payout and no incentive for us.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing. I was working at AU as assistant manager in SME assets operations and my reporting manager is not supported me in my initial time either he was insecure with me because we both have equally qualified. Politics are also there in team. Favouritism also exist there. Never ever join this company.

Dislikes

All I mentioned in likes above. Actually in AU nothing is for like everything is for disliked.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

Digital Vision Anywhere Banking Feature MD is very inspiring story

Dislikes

Too much bureaucracy Poor Planning and Execution methodology Instinctive Decision Making Lacks Long Term Mid term or Short Term vision

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

From the first day i join the organisation my experiance is bad The work culture is very conservative Attandence biometric is also very bad experiance

Dislikes

Attandence marking Appraisals Late sitting Biased management

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

You got exposure of working with multiple departments and teams. You will work in close coordination with top level management

Dislikes

Work life balance Low job satisfaction Manual working

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within Country.