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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Internet/Product Company - 2024

About
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Amazon C.S.A Hyderabad / Secunderabad Reviews

Updated 11 Mar, 2025

Overall Rating

4.2/5

based on 16 reviews

Rating distribution

5

7 (43.8%)

4

5 (31.3%)

3

3 (18.8%)

2

0 (0%)

1

1 (6.3%)

Category Ratings

4.2

Salary

4.0

Company culture

3.9

Work-life balance

3.8

Job security

3.5

Skill development

3.4

Promotions

3.4

Work satisfaction

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

59% employees reported

Flexible timing

75% employees reported

No travel

80% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

5 reviews

4.5

Rated by Men

7 reviews

Amazon is rated 4.2 out of 5 stars on AmbitionBox, based on 16 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the ... Read more

Amazon is rated 4.2 out of 5 stars on AmbitionBox, based on 16 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

16 reviews found

Sort by: Popular

C.S.A in Hyderabad / Secunderabad

Full Time

·

CSR & Sustainability Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Oct 2023

Likes

All good.. Looking forward to work again. Due to my leaves I couldn't accept the contract extension

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Gave too less time to accept the contract extension neither could i explain the situation.

C.S.A in Hyderabad / Secunderabad

Full Time

·

Retail & B2C Sales Department

5.0

posted on 02 Jan 2024

Overall Rating

What people are saying about Amazon

View All

optimisticvegabond

Carelon Global Solutions

Salary Negotiation

Hi All, I am pretty much confused I need your valuable suggestion. I have 2 offers in hand one from Amazon L4 another from pwc Team lead senior associate. Both of them offer the same compensation but variable pay is more on Amazon. Which offer I should choose and go ahead with please suggest. Current CTC 6.0 LPA and offer received details below- 1. Amazon L4 ( IC role) - CTC 11.5 LPA( fixed) + 5 LPA signing bonus+ 40 ESOP 2. PWC - Senior Associate (Team lead) - CTC 14.2 LPA +12% Variables

Got a question about Amazon?

Ask anonymously on communities.

C.S.A in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

5.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 13 Oct 2023

Likes

Work culture Flexible shifts

Promotions - Excellent
Company culture - Good

Dislikes

Job security Pay cycle

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

C.S.A in Hyderabad / Secunderabad

Full Time

·

Na Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 02 Dec 2021

Likes

Pay

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Company culture - Good
Work-life balance - Good

Dislikes

Shift timings

Work Details

Amazon is a good work place

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

C.S.A in Hyderabad / Secunderabad

Full Time

·

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 31 Jan 2022

Likes

Nothing

Salary - Excellent
Company culture - Good

Dislikes

Work stress

Job security - Poor
Promotions - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

C.S.A in Hyderabad / Secunderabad (working remotely)

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 11 Mar 2025

Dislikes

Skill development - Poor
Promotions - Poor
Work satisfaction - Poor

Overall Rating

C.S.A in Hyderabad / Secunderabad

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Oct 2020

Likes

The Best

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Monday to Friday (Flexible Timings)

You are reading trusted reviews. Keep reading to find out more about Amazon.

C.S.A in Hyderabad / Secunderabad

Full Time

·

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Apr 2022

Likes

Na

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Everything was good

Work Details

Work days: Rotational Shift (Flexible Timings)

Discover interview dos and don'ts from real experiences

C.S.A in Hyderabad / Secunderabad

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

1.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 21 Oct 2021

Likes

Work culture is the best

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Salary, hikes and promotion

Promotions - Bad

Work Details

Amazing

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

C.S.A in Hyderabad / Secunderabad

O Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

3.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 06 Jun 2021

Likes

No

Salary - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

No

Work Details

Work days: Monday to Friday (Flexible Timings)

C.S.A in Hyderabad / Secunderabad

csa Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 16 May 2021

Likes

contract based job

Salary - Good
Skill development - Good

Dislikes

contract based job

Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

C.S.A in Hyderabad / Secunderabad

CSA Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 20 Apr 2021

Likes

Great place to work

Salary - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Career growth is less.

C.S.A in Hyderabad / Secunderabad

csa Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Aug 2021

Likes

amazing

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

lovely

Work Details

Work days: Monday to Saturday (Flexible Timings)

C.S.A in Hyderabad / Secunderabad

CUSTOMER SERVICE Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 Feb 2019

Likes

Amazon WAS very good company before 2017 October. The new leadership team to make profits they are torturing the employees like anything. Especially Hyderabad customer service team is seeing in HELL . Its just like anyother BPO . I would never recommend Amazon to anyone. and I resigned as well. DONT JOIN IN AMAZON THEY WILL SHOW HELL.

Dislikes

Everything since 2017 October

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Customer service executive

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

C.S.A in Hyderabad / Secunderabad

Customer Service Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 16 Sep 2022

Likes

Good bonus. Improves communication skills

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Company culture - Good

Dislikes

Nothing. There is nothing to dislike about interning at Amazon

Work Details

Work days: Monday to Friday (Strict Timings)

C.S.A in Hyderabad / Secunderabad

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Jul 2019

Likes

Simply amazing experience

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Only likes no dislike

Work Details

It was really good working for a customer centric environment

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

More about working at Amazon

#1 Best Mega Company - 2022

#1 Best Mega Internet/Product Company - 2022

#1 Best Mega Company - 2021

#1 Best Mega Internet Company - 2021

HQ - Seattle,Washington, United States
Internet
1 Lakh+ Employees (India)
Public
Media & Entertainment
Software Product
IT Services & Consulting
Emerging Technologies
Logistics
Urban Transport
Retail

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 16 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 59% of employees reported the working ...days at Amazon as Rotational Shift. 75% employees reported the work timings at Amazon as Flexible timing. Read more

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Amazon C.S.A Hyderabad / Secunderabad Reviews

Amazon C.S.A Salaries in Hyderabad / Secunderabad

based on 73 salaries

₹1.5 L/yr - ₹5 L/yr

37% more than the average C.S.A Salary in India

View more details

Employee Benefits for Amazon C.S.A Hyderabad / Secunderabad

Office cab/shuttle

4 total responses

International/On-site exposure

1 total response

Free meal

1 total response

Health insurance

4 total responses

+3 more benefits

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3.9

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3.7

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