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Alacrity Ecommerce Solutions Private Limited

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based on 82 Reviews

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Alacrity Ecommerce Solutions Private Limited Customer Success, Service & Operations Department Reviews

based on 7 reviews

Updated 22 May, 2024

Overall Rating

4.0/5

How AmbitionBox ratings work?

Category Ratings

3.7

Salary & Benefits

3.7

Company culture

3.7

Work Satisfaction

3.6

Job Security

3.4

Work-Life balance

2.8

Promotions/Appraisal

2.5

Skill development

Explore Reviews by Department

Customer Success, Service & Operations

4.0

• 7 Reviews

Engineering - Software & QA

3.2

• 13 Reviews

Merchandising, Retail & eCommerce

4.3

• 11 Reviews

Marketing & Communication

4.0

• 8 Reviews

Data Science & Analytics

3.8

• 5 Reviews

7 reviews found

Sort by: Popular

Senior Processing Executive in Nagpur

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 22 May 2024

Likes

Great place and supportive colleagues

Dislikes

Needs more tools for skill development

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Dear Reviewer, Thank you for writing in. We are glad that you are happy with your work place and the people around you. The organisation encourages a learning environment and it is great to know that you'd like to upskill. We request that you align with the HR and discuss the possibilities around this. Best wishes! Thanks & Regards!

Senior Associate in Nagpur

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

2.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 21 May 2024

Likes

Good company to work with...

Dislikes

No promotions...

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Dear Reviewer, Thank you for your review. Every review is important and we appreciate your time to send in one. <> It is good to know that you have a positive outlook about the organisation you are working with. We also understand that you have a concern about the promotion policies of the organisation. Being a small set-up, we have had a more or less flat structure for most of our processes. Some processes where there was more delineation between roles/responsibilities have a robust promotion plan in place. However, those where the work is more transactional, opportunities are fewer. Over and above this, many a times, it is the attrition at the higher positions that sets triggers for promotions. Hence, lower attrition, though desirable, directly affects the opportunities. And we do boast of lower attrition at leadership levels. <> Hope we answered your query. <> Best wishes! <> Thanks & Regards.

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Customer Service Executive in Nagpur

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 22 Feb 2023

Likes

Large premises

Dislikes

Office politics, favourism

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Dear Reviewer, We acknowledge your review and it is good that you spoke about your disdain towards office politics. In order to position themselves or their teams and in an endeavor to get their tasks done on priority, employees, many a times indulge in informal, unofficial, ad-hoc activities that keep happening on the side. These get termed as Office Politics. Much of it is natural. Wherever people get together and work together on something as a unit, it is bound to occur. However, if you are experiencing negative politics that is putting you or your team in a deadlock or putting any deliverables at risk or compromising the quality of your work, we urge you to please report to us in person. Only this way, would we be able to understand the issues and work out a solution. Best wishes! Human Resources

Customer Service Executive in Nagpur

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 08 Sep 2021

Likes

Do not go there unless its a live or die situation. The work environment is toxic and not safe for female employees.

Dislikes

Not a safe place for female employees and no HR policies for the same. The HR does no take any action even the owner did not p anything.

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Support Executive in Nagpur

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 25 Nov 2021

Likes

Company provides better salary than any other company in Nagpur. Incentives are good.

Dislikes

Work life balance could hamper due to rotational shifts.

Work Details

Work days: Rotational Shift

Work related travel: This is a desk job.

Associate in Nagpur

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 08 May 2021

Likes

Company is good..

Dislikes

There is lot of politics. Salary is decent but carrer opportunities is slow...

Work Details

Job is good.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Nagpur

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 09 Nov 2019

Likes

The environment is so friendly and amazing to work..... And the working atmosphere is so enthusiastic and energetic... Love to be a part of this company...

Dislikes

Did not find one

Work Details

Not to disclose

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Return to all reviews

You are reading trusted reviews. Keep reading to find out more about Alacrity Ecommerce Solutions Private Limited.

Top trending discussions

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a java developer

Seeking advice on current job

Current Job Situation: I’ve been working at TCS for over 2.5 years, with a total experience of 4.5 years. My salary is 9.6 LPA, and I work with technologies like Casper framework, HTML, CSS, JavaScript, JSP, Java, PL/SQL, and JBoss. While I have good job security and flexibility, I feel like I’m working with outdated technologies and have a lot of leisure time, which is affecting my motivation. Concerns: 1. Outdated Tech: I’m worried that working with older tech will limit future opportunities. Should I stay or move to a role with newer technologies? 2. Salary: Is my current package competitive for my experience? What salary should I aim for if I switch? Seeking Advice: What modern technologies should I learn to stay relevant?

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AmbitionBox has 7 Alacrity Ecommerce Solutions Private Limited reviews submitted by Alacrity Ecommerce Solutions Private Limited employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Alacrity E...Read more

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Alacrity Ecommerce Solutions Private Limited Reviews >
Alacrity Ecommerce Solutions Private Limited Customer Success, Service & Operations Department Reviews Reviews

Working Days at Alacrity Ecommerce Solutions Private Limited Customer Success, Service & Operations Department

based on 7 reviews

Rotational Shift

43%

Monday to Friday

43%

Monday to Saturday

14%

Work Timings at Alacrity Ecommerce Solutions Private Limited Customer Success, Service & Operations Department

based on 7 reviews

Strict (10pm - 7pm)

Flexible timing

67%

33%

Shift Timings at Alacrity Ecommerce Solutions Private Limited Customer Success, Service & Operations Department

based on 7 reviews

Night shift

100%

Business Travel at Alacrity Ecommerce Solutions Private Limited Customer Success, Service & Operations Department

based on 7 reviews

No travel

83%

Within city

17%

Alacrity Ecommerce Solutions Private Limited Salaries in Customer Success, Service & Operations Department in India

Customer Service Executive 15 salaries	₹2 L/yr - ₹4 L/yr
Customer Care Executive 6 salaries	₹2.1 L/yr - ₹3.1 L/yr
Order Processing Executive 4 salaries	₹3 L/yr - ₹5.1 L/yr
Business Development Executive 3 salaries	₹3 L/yr - ₹6.6 L/yr
Customer Service Associate 3 salaries	₹2.2 L/yr - ₹2.5 L/yr

Explore more salaries

Employee Benefits at Alacrity Ecommerce Solutions Private Limited Customer Success, Service & Operations Department

Health insurance

1 total response

Job/Soft skill training

3 total responses

Cafeteria

1 total response

Retirement benefits

0 total responses

View All

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3.9

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3.6

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