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Airbnb Customer Success, Service & Operations Department Reviews

Updated 27 Mar, 2025
Overall Rating
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3.4/5
based on 84 reviews

Rating distribution

Category Ratings

3.9

Salary

3.7

Work-life balance

3.4

Company culture

3.1

Work satisfaction

2.9

Skill development

2.8

Job security

2.8

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What employees say about Airbnb?

Insights from employee reviews on AmbitionBox

Workplace insights

Permanent work from home

Permanent work from home

62% employees reported

Rotational Shift

Rotational Shift

51% employees reported

Flexible timing

Flexible timing

54% employees reported

No travel

No travel

81% employees reported

Gender based rating

3.0
female

Rated by Women

28 reviews

3.8
male

Rated by Men

54 reviews

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Top Mentions in Airbnb Customer Success, Service & Operations Department Reviews

84 reviews found

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People also ask about Airbnb's Customer Success, Service & Operations Department

Is Airbnb's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 83 employee reviews, it's clear that most employees have an average experience working at Airbnb's Customer Success, Service & Operations Department. Salary holds the highest rating at 3.9, while job security is rated the lowest amongst all factors at 2.8. Read reviews about salary and job security on AmbitionBox.
Does Airbnb's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, Airbnb's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.9 out of 5, based on 83 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Airbnb's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at Airbnb's Customer Success, Service & Operations Department, click here .
How is the work culture at Airbnb's Customer Success, Service & Operations Department?
Work culture at Airbnb's Customer Success, Service & Operations Department is rated 3.4 out of 5 by 83 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Airbnb's Customer Success, Service & Operations Department, click here .
How is the job security at Airbnb's Customer Success, Service & Operations Department?
Based on 83 reviews on AmbitionBox, Airbnb's Customer Success, Service & Operations Department employees rate job security at 2.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Airbnb's Customer Success, Service & Operations Department. To read reviews about job security at Airbnb's Customer Success, Service & Operations Department, click here .
Is work from home available at Airbnb's Customer Success, Service & Operations Department?
According to AmbitionBox, 62% of Airbnb's Customer Success, Service & Operations Department employees work from home permanently, 11% work from the office, and 27% follow a hybrid model, based on 18 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance, click here.
How do I get a job at Airbnb's Customer Success, Service & Operations Department?
To get a job at Airbnb's Customer Success, Service & Operations Department, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Airbnb interview questions and practice your responses to prepare thoroughly.

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