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AirAsia

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3.6

based on 273 Reviews

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AirAsia Guest Service Associate Reviews

Updated 24 Dec, 2024

Overall Rating

3.8/5

based on 12 reviews

Rating distribution

4 (33.3%)

2 (16.7%)

3 (25.0%)

2 (16.7%)

1 (8.3%)

Category Ratings

4.2

Job security

4.1

Skill development

3.7

Salary

3.6

Company culture

3.6

Work-life balance

3.4

Work satisfaction

3.1

Promotions

What employees say about AirAsia?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

78% employees reported

Flexible timing

55% employees reported

No travel

67% employees reported

View more detailed insights

Gender based rating

3.5

Rated by Women

6 reviews

4.1

Rated by Men

4 reviews

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

12 reviews found

Sort by: Popular

Guest Service Associate in Jaipur

Full Time

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Dec 2024

Likes

More knowledge and good environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Guest Service Associate in Goa

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

1.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 03 Aug 2023

Likes

coz of brand

Company culture - Good

Dislikes

no work life balance and bad SL policy and salary increment bad

Skill development - Bad
Promotions - Poor
Work satisfaction - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Guest Service Associate in Kolkata airport

Full Time

Flight & Airport Operations Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 05 Oct 2022

Likes

Working with air Asia you can learn lot of things you will be working with each and every alocation

Job security - Good

Dislikes

Salary hike is having issues ,promotion you will not get easily , when you are taking Sick Leave you will be getting deducted

Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Guest Service Associate in New Delhi

GROUND OPS Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 13 Sep 2021

Likes

We are getting our salary in this pandemic as well, Thanks to the management for this. ...... the upper management is good, like the C.E.O, The HR Head, I have seen and observed that they really listen to staff's concerns and feedback and always come up with a fair judgement.

Skill development - Excellent
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

1. partiality at station. mental harassment. asking for written explanation from staff by few duty officers on small small errors. The upper management is sometimes not even aware what's happening at station. people are afraid to lose their job hence they stay quiet and keep tolerating everything. 2. We got only 18 AL per year. people who are from outstation and who are married and staying away from family, need to visit often to their home. hence, should increase the leaves. 3. Too many online trainings after covid, i understand that management want us too keep ourself updated with all the SOP'S and want us to achieve our best results, hence they are conducting these C.A.T trainings. But In this pandemic, too many people have bear losses, and are in very bad mental health, we may not come and share everything here at workplace, but everyone needs mental support in this tough time. and these trainings were impacting our health, physical as well as mental. usage of electronics all day has very bad impact on our health....Read More

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Guest Service Associate in Kolkata

Software Development Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 29 Jun 2022

Likes

Work culture

Skill development - Good
Job security - Good

Dislikes

Salary

Salary - Poor
Promotions - Bad
Work satisfaction - Poor

Work Details

Not bad

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Guest Service Associate in New Delhi

Guest Service Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 24 Sep 2022

Likes

Incentives

Dislikes

Worst management... Especially delhi management... I never see this type of people who never listen to their employees... Who are their favorites they get promotions nd get good salary increment...

Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Guest Service Associate in Delhi IGI airport

Flight & Airport Operations Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

1.0

Work-life balance

posted on 08 Aug 2021

Likes

Giving an platform to learn new things.

Skill development - Excellent
Job security - Excellent
Company culture - Good

Dislikes

Salary - Poor
Promotions - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about AirAsia.

Guest Service Associate in Chandigarh

Group Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 08 May 2021

Likes

Good work culture

Dislikes

Politics

Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Good

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

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Guest Service Associate in PUNE AIRPORT

Ground Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Aug 2020

Likes

TEAM WORK

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

SICK LEAVE DEDUCTION OF AMOUNT

Work Details

GSA AT PUNE AIRPORT

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Guest Service Associate in Kochi

GS Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Oct 2019

Likes

Work environment is very cool , there is no restrictions like OAL, of course AirAsia package is the best we get to do more innovative things, anything we do it reaches our CEO directly, AirAisa is the best

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work timing sometimes exceeds, and there is no OT

Work Details

Ground Crew

Work days: Rotational Shift (Flexible Timings)

Guest Service Associate in Jaipur

Flight & Airport Operations Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 02 Jun 2020

Likes

No they are not

Salary - Good
Skill development - Good

Dislikes

work culture and managers bias behaviour

Job security - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad

Work Details

Work timings: Strict Timings

Guest Service Associate in Chandigarh

Commercial,GSA Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Dec 2017

Likes

Job security,career growth,travel,learning,work environment,work-life balance

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Talk about teammates

Work Details

Exciting

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves International Travel.

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I have 7 YOE. from Delhi Current CTC - 9.25LPA + 75K varriable. Working Skillset is Kubernetes and Openstack. Current - 100% WFH 1. NTT Data- Noida Hybrid CTC... read more

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AirAsia Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 AirAsia reviews submitted by AirAsia employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if AirAsia is the right company for you. 78% of employees reported the worki...Read more