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Air India Sats Airport Services

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based on 839 Reviews

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Reviews
839
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Air India Sats Airport Services Customer Service Agent Reviews

Updated 10 Mar, 2025

Overall Rating

4.0/5

based on 67 reviews

Rating distribution

5

29 (43.3%)

4

24 (35.8%)

3

7 (10.4%)

2

3 (4.5%)

1

4 (6.0%)

Category Ratings

4.3

Skill development

3.9

Work satisfaction

3.8

Company culture

3.7

Job security

3.5

Work-life balance

3.3

Promotions

3.2

Salary

What employees say about Air India Sats Airport Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

76% employees reported

Flexible timing

59% employees reported

No travel

65% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

25 reviews

3.9

Rated by Men

32 reviews

Air India Sats Airport Services is rated 4.0 out of 5 stars on AmbitionBox, based on 67 company reviews. This rating reflects a generally positive employee experience, indicating sat ... Read more

Air India Sats Airport Services is rated 4.0 out of 5 stars on AmbitionBox, based on 67 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Air India Sats Airport Services Customer Service Agent Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

67 reviews found

Sort by: Popular

Customer Service Agent in New Delhi

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 27 Aug 2021

Likes

Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow. There is a bond of 5 years before which you cannot resign. On the job training is not given to new joinees.

Work Details

The job is very interesting because I issued the boarding pass to the passengers and I handled passengers. I handled beggages. I got a chance to wear proper uniform and I felt like a warrior because lots of flights and lots of passengers.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

4.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 13 Aug 2023

Likes

Overall no performance no salary increments

Work satisfaction - Good

Dislikes

Worst performance and waste fellows

Salary - Bad
Promotions - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in Bangalore / Bengaluru

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Sep 2023

Likes

Friendly team work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislikes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Agent in Thiruvananthapuram

Full Time

·

Customer service Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 19 Jan 2023

Likes

Got opportunity to meet international airlines crews and celebrities. Got to learn about the procedures in airport and airline.

Dislikes

No work life balance. It was night shift every day.

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in Hyderabad / Secunderabad

Full Time

·

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Jan 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Customer Service Agent in New Delhi

Full Time

·

Air india sats Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

5.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 14 Mar 2022

Likes

No body approve the leave even how much you were sick

Skill development - Excellent

Dislikes

No humanity

Salary - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad

Work Details

Just ok

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in New Delhi

Full Time

·

Pax Service Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 09 Apr 2021

Likes

Team mates

Dislikes

Political attitude of Seniors

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

You are reading trusted reviews. Keep reading to find out more about Air India Sats Airport Services.

Customer Service Agent in New Delhi

Full Time

·

Flight & Airport Operations Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 10 Sep 2020

Likes

Supportive Colleagues and cooperative Seniors.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

I wish Seniors would be more receptive.

Work Details

Busy and a learning journey.

Work timings: Strict Timings

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Agent in New Delhi

Full Time

·

Airline Services Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 10 Mar 2025

Likes

Staffs are good and coordinative.

Dislikes

Promotion is not easy and salary increment is low

Salary - Poor
Promotions - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Agent in Bangalore Rural

Full Time

·

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 25 Mar 2021

Likes

Whole managemet Is super

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Work Details

Superb

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Agent in New Delhi

Full Time

·

CUSTOMER SERVICE AGENT Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Aug 2024

Likes

working environment.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing Any kind of .

Work Details

Work days: Monday to Saturday (Flexible Timings)

Customer Service Agent in Bangalore / Bengaluru

Full Time

·

Other Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 03 Nov 2024

Likes

We can improve our skills

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Canteen Food for sats need to be improved

Customer Service Agent in New Delhi

Full Time

·

Aviation Engineering Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 04 Oct 2019

Likes

Work environment

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing all is good

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Agent in Bangalore / Bengaluru

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 14 May 2023

Likes

Worst waste of time and money for training

Dislikes

Worst waste money for training I am not refer to join in sats

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in New Delhi

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 18 Aug 2023

Likes

Person who like this profession will like this environment, because of his passion.

Skill development - Good
Job security - Good
Work satisfaction - Excellent

Dislikes

They will treat you as secondary if you're from south.

Customer Service Agent in New Delhi

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Salary

5.0

Skill development

1.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jun 2022

Likes

I personally very happy with current management.who is giving more focus on work as well as giving priority to staff.

Skill development - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

After working for 3 years, my contract has not been renewed during covid period on 21st jun2020. I was unemployed for 2 years.After a long time I called for rejoining.I am very thankful to my company. Though I didn't leave my company from my side. So I should be get promotion. But I didn't get promotion by saying that I am a rejoinee. I have good experience with different departments and job knowledge.still I didn't get promotion.I am very disappoint on this decision.at least who had not left their job from own side and having good knowledge on work.they should get promotion....Read More

Salary - Bad
Job security - Bad

Work Details

My work life was always best for me.whatever allocation i get..i love to work.

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Agent in Igi airport

Full Time

·

Airline Services Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 29 Jun 2022

Likes

Very good management. You will get to know many new things about airports. You will learn how to talk with coustomer handle cousty

Salary - Good
Skill development - Excellent
Job security - Good
Work satisfaction - Excellent
Company culture - Excellent

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Agent in Bangalore airport

Full Time

·

Ground Handling Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 04 May 2022

Likes

It's a good place to learn the job and we can learn the assigned job very quickly as we learn

Skill development - Good
Job security - Good
Company culture - Good

Dislikes

Work timings

Work Details

Good

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Agent in Igia airport Delhi terminal 3

Full Time

·

Tourism Services Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 01 May 2022

Likes

It's a good company ,we can get lots of opportunities overall good experience

Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Good

Dislikes

Nothing

Work Details

Good

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in Vallakadavu , trivandrum

Customer Service Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 11 Jun 2022

Likes

Very talented supervisor and team friendly atmosphere

Skill development - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Working time is too long and training after work is very difficults

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Top trending discussions

View All

a technical lead

Help to Understand

I have below 2 offers. which one to join. Need some guidance. 1. Luxoft - 32 fixed lpa. WFH. 1 lac joining bonus. 2. TCS - 31 fixed . over all ctc - 36. no WFH. 2 lac joining bonus (temporarily hybrid 3 days in client location which is near to my place till the time assigned to same project)

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More about working at Air India Sats Airport Services

HQ - Mumbai, Maharashtra, India
Aviation
10k-50k Employees (India)

People also ask about Air India Sats Airport Services's Customer Service Agents

How is Air India Sats Airport Services to work for?

Air India Sats Airport Services is rated 4.0 out of 5, based on 67 reviews by employees on AmbitionBox. Air India Sats Airport Services is known for Skill development which is rated at the top and given a rating of 4.3. However, Salary is rated the lowest at 3.2 and can be improved. To know first hand how it is like to work at Air India Sats Airport Services read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Air India Sats Airport Services?

According to AmbitionBox ratings, Air India Sats Airport Services employees rate its salary and benefits as 3.2 out of 5. You can know more about Air India Sats Airport Services Salaries at AmbitionBox

How is the work culture at Air India Sats Airport Services?

Work culture is rated 3.8 at Air India Sats Airport Services by 67 employees. While job security is rated 3.7 and work-life balance is rated 3.5 at Air India Sats Airport Services. Read detailed reviews by employees of Air India Sats Airport Services on AmbitionBox.

Tell us how to improve this page.

Air India Sats Airport Services Customer Service Agent Reviews by Locations

Air India Sats Airport Services Customer Service Agent New Delhi Reviews
Air India Sats Airport Services Customer Service Agent Bangalore / Bengaluru Reviews
Air India Sats Airport Services Customer Service Agent Hyderabad / Secunderabad Reviews

Air India Sats Airport Services Reviews by Designations

Air India Sats Airport Services Customer Service Executive Reviews
Air India Sats Airport Services Customer Service Associate Reviews
Air India Sats Airport Services Airport Ground Staff Reviews
Air India Sats Airport Services C.S.A Reviews
Air India Sats Airport Services Senior Customer Service Agent Reviews
Air India Sats Airport Services Customer Service Assistant Reviews
Show more
Air India Sats Airport Services Ground Staff Reviews
Air India Sats Airport Services Ramp Service Agent Reviews
Air India Sats Airport Services Lead Assistant Reviews
Air India Sats Airport Services Senior Customer Service Executive Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 67 Air India Sats Airport Services reviews submitted by Air India Sats Airport Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Air India Sats Airport Services is ...the right company for you. 76% of employees reported the working days at Air India Sats Airport Services as Rotational Shift. 59% employees reported the work timings at Air India Sats Airport Services as Flexible timing. Read more

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Air India Sats Airport Services Customer Service Agent Reviews

Air India Sats Airport Services Customer Service Agent Salary

based on 149 salaries

₹1.2 L/yr - ₹4 L/yr

16% less than the average Customer Service Agent Salary in India

View more details

Employee Benefits for Air India Sats Airport Services Customer Service Agent

Office cab/shuttle

5 total responses

Health insurance

2 total responses

Job/Soft skill training

6 total responses

Retirement benefits

0 total responses

View All

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