AI Airport Services Customer Service Agent Reviews
based on 17 reviews
Updated 20 Dec, 2023
Overall Rating
2.9/5
How AmbitionBox ratings work?
Category Ratings
2.7
Job Security
2.6
Work-Life balance
2.5
Work Satisfaction
2.4
Skill development
2.0
Salary & Benefits
2.0
Company culture
1.9
Promotions/Appraisal
AI Airport Services is rated
2.9 out of 5 stars on
AmbitionBox, based on 17 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
AI Airport Services is rated
2.9 out of 5 stars on
AmbitionBox, based on 17 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
17 reviews found
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Popular
Customer Service Agent in
Mumbai
Full Time
·
Flight & Airport Operations Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 22 May 2023
Likes
Nothing I like
Dislikes
No salary increment, working hard and working Overtime also but no use. Sometimes when company senior staff feels staff not required they terminate then with no reason. It's a hell
No carrier growth in this company and duty timings also worsted.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Agent in
Chennai
Full Time
·
Commercial Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 04 Nov 2020
Likes
Have 4 years of wonderful experience with AIATSL, had a good team to work but i felt that future not gonna end here in my perspective
Dislikes
we had a good team mates and it is about how we behave, talking about job security is very less ,coz we not sure abt the Air India privatisation and future of the employees. Benefits with in the company is none, and the appraisal gonna take very long time .
Work Details
providing customer service
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Agent in
Chennai
Full Time
·
Commercial Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 23 Aug 2018
Likes
National carrier but stil we gone under Fixed term contract
Dislikes
A long time period for promotions and increments
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Agent in
Mumbai Suburban
Enterprise & B2B Sales Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 29 Jun 2022
Likes
Not happy culture work place
Dislikes
Management is pathetic no career growth even after immediate resign still not received documents after a month no support from management they just leave the joinees on floor for work without any training
Work Details
Pathetic no proper management
Work timings: Flexible Timings
Employee Benefits
They provide nothing just salary if they have
Customer Service Agent in
Kochi
Gsd Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 06 Mar 2022
Likes
Overall a good place to get knowledge about work. With limited resources you get work more which gives huge experience in handling situations.
Dislikes
Policies
Work Details
Work days: Rotational Shift
(Flexible Timings)
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AI Airport Services.
Customer Service Agent in
Jodhpur
Front Office & Guest Services Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 07 Jun 2021
Likes
AIATSL is a subsidiary of Air India Ltd. Working with National Carrier it's a great opportunity. Overall Superb Experience.
Dislikes
There is no job security and growth either you are working from last
10 to 15 years doesn't matters. There is no salary Increments in time.
Zero promotions and growth.
Staff is very much co-operative and supporting helpfull
Dislikes
As compared to other avaition sector airindia has huge work load pressure
Work Details
I work as Customer service agent
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Agent
Flight & Airport Operations Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 22 Mar 2018
Likes
Teammates were good..
Good skills, experience, abilities were earned
But the company managment, culture is pathetic
No benefits
Work pressure
No certificates, permanent job
Lack of job security
Dislikes
Salary
Benefits
Culture
Customer Service Agent in
NEW DELHI IGI AIRPORT TERMINAL 3 .
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Feb 2021
Likes
ITS BEEN A PROUD TO WORK WITH AIR INDIA WHICH IS NATIONAL CAREER OF OUR COUNTRY ALSO AT INTERNATIONAL AIRPORT AND ITS VERY GREAT PLATFORM FOR ME TO MY CAREER AND PERSONAL GROWTH.ALSO UTILISE MY SKILLS THROUGH THIS I ALWAYS PROUD TO BE A PART OF THIS INDUSTRY .
Work Details
ITS BEEN A WONDERFUL JOURNEY FOR ME ITS VERY GREAT JOB FOR ME IN MY LIFE AND MY CAREERS ALWAYS THANKS TO THIS .
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
International Travel.
Employee Benefits
TO WORK WITH GREAT ORGANISATION .
Customer Service Agent in
Chennai
Customer services Department
1.0
Overall Rating
1.0
Category Ratings
4.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 05 Jan 2020
Likes
Nothing..just to gain experience and move on.
Dislikes
They'll recruit most of the people who give money around 2 to 4 lakhs for a position.so,this organisation will mostly have incompetent people
Work Details
Worked as a trainee for 6000/- PM from Mar'18-Aug'18
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Agent in
Chennai
chennai Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 20 Jan 2020
Likes
Day by day we can learn new thing
Dislikes
nothing
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.