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AI Airport Services

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based on 510 Reviews

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AI Airport Services Customer Service Agent Reviews

Updated 20 Dec, 2023

Overall Rating

2.9/5

based on 17 reviews

Rating distribution

5

2 (11.8%)

4

5 (29.4%)

3

5 (29.4%)

2

3 (17.6%)

1

2 (11.8%)

Category Ratings

2.7

Job security

2.6

Work-life balance

2.4

Skill development

2.4

Work satisfaction

2.0

Company culture

2.0

Salary

1.9

Promotions

What employees say about AI Airport Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

73% employees reported

Flexible timing

54% employees reported

No travel

73% employees reported

View more detailed insights

AI Airport Services is rated 2.9 out of 5 stars on AmbitionBox, based on 17 company reviews.This rating reflects a below average employee experience, indicating poor satisfacti ... Read more

AI Airport Services is rated 2.9 out of 5 stars on AmbitionBox, based on 17 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

17 reviews found

Sort by: Popular

Customer Service Agent in Mumbai

Full Time

·

Flight & Airport Operations Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

1.0

Skill development

4.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 22 May 2023

Likes

Nothing I like

Job security - Good

Dislikes

No salary increment, working hard and working Overtime also but no use. Sometimes when company senior staff feels staff not required they terminate then with no reason. It's a hell

Salary - Poor
Skill development - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Agent in Chennai

Full Time

·

Cargo Operation Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 11 Jun 2022

Likes

Good place to work

Dislikes

Nothing

Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Agent in Vijayawada

Full Time

·

Commercial Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 06 Apr 2022

Likes

No carrier growth in this company and duty timings also worsted.

Dislikes

Salary - Poor
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Agent in Chennai

Full Time

·

Commercial Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 04 Nov 2020

Likes

Have 4 years of wonderful experience with AIATSL, had a good team to work but i felt that future not gonna end here in my perspective

Job security - Good

Dislikes

we had a good team mates and it is about how we behave, talking about job security is very less ,coz we not sure abt the Air India privatisation and future of the employees. Benefits with in the company is none, and the appraisal gonna take very long time .

Salary - Poor
Skill development - Poor
Promotions - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

providing customer service

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in Chennai

Full Time

·

Commercial Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 23 Aug 2018

Likes

National carrier but stil we gone under Fixed term contract

Skill development - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

A long time period for promotions and increments

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Agent in Mumbai Suburban

Enterprise & B2B Sales Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 29 Jun 2022

Likes

Not happy culture work place

Dislikes

Management is pathetic no career growth even after immediate resign still not received documents after a month no support from management they just leave the joinees on floor for work without any training

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Pathetic no proper management

Work timings: Flexible Timings

Employee Benefits

They provide nothing just salary if they have

Customer Service Agent in Kochi

Gsd Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 06 Mar 2022

Likes

Overall a good place to get knowledge about work. With limited resources you get work more which gives huge experience in handling situations.

Work satisfaction - Good

Dislikes

Policies

Salary - Poor
Company culture - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

You are reading trusted reviews. Keep reading to find out more about AI Airport Services.

Customer Service Agent in Jodhpur

Front Office & Guest Services Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

4.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 07 Jun 2021

Likes

AIATSL is a subsidiary of Air India Ltd. Working with National Carrier it's a great opportunity. Overall Superb Experience.

Skill development - Good

Dislikes

There is no job security and growth either you are working from last 10 to 15 years doesn't matters. There is no salary Increments in time. Zero promotions and growth.

Salary - Bad
Job security - Bad
Promotions - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Agent in New Delhi

Finance & Accounts Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

2.0

Company culture

5.0

Work-life balance

posted on 09 Sep 2021

Likes

nothing just shift time

Skill development - Good
Work-life balance - Excellent

Dislikes

there is nothing to like anything

Salary - Poor
Job security - Bad
Promotions - Bad
Company culture - Poor

Work Details

poor service

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in Mumbai

Corporate Communication Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 26 Sep 2019

Likes

Staff is very much co-operative and supporting helpfull

Job security - Good
Work-life balance - Good

Dislikes

As compared to other avaition sector airindia has huge work load pressure

Salary - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

I work as Customer service agent

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Agent

Flight & Airport Operations Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 22 Mar 2018

Likes

Teammates were good.. Good skills, experience, abilities were earned But the company managment, culture is pathetic No benefits Work pressure No certificates, permanent job Lack of job security

Dislikes

Salary Benefits Culture

Salary - Bad
Job security - Bad
Promotions - Poor
Company culture - Bad
Work-life balance - Poor

Customer Service Agent in NEW DELHI IGI AIRPORT TERMINAL 3 .

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Feb 2021

Likes

ITS BEEN A PROUD TO WORK WITH AIR INDIA WHICH IS NATIONAL CAREER OF OUR COUNTRY ALSO AT INTERNATIONAL AIRPORT AND ITS VERY GREAT PLATFORM FOR ME TO MY CAREER AND PERSONAL GROWTH.ALSO UTILISE MY SKILLS THROUGH THIS I ALWAYS PROUD TO BE A PART OF THIS INDUSTRY .

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

ITS BEEN A WONDERFUL JOURNEY FOR ME ITS VERY GREAT JOB FOR ME IN MY LIFE AND MY CAREERS ALWAYS THANKS TO THIS .

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves International Travel.

Employee Benefits

TO WORK WITH GREAT ORGANISATION .

Customer Service Agent in Chennai

Customer services Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

4.0

Promotions

3.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 05 Jan 2020

Likes

Nothing..just to gain experience and move on.

Salary - Good
Promotions - Good

Dislikes

They'll recruit most of the people who give money around 2 to 4 lakhs for a position.so,this organisation will mostly have incompetent people

Skill development - Bad
Job security - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Worked as a trainee for 6000/- PM from Mar'18-Aug'18

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Agent in Chennai

chennai Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 20 Jan 2020

Likes

Day by day we can learn new thing

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

nothing

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Agent

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 21 Aug 2018

Likes

Skill development - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

salary section people are lethargic

Job security - Poor
Promotions - Poor

Customer Service Agent

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

5.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 31 Mar 2020

Likes

Work work work

Work satisfaction - Excellent

Dislikes

Salary - Poor
Job security - Poor

Customer Service Agent in Kozhikode

Full Time

·

Flight & Airport Operations Department

3.0

posted on 20 Dec 2023

Overall Rating

Top trending discussions

View All

a technical lead

Help to Understand

I have below 2 offers. which one to join. Need some guidance. 1. Luxoft - 32 fixed lpa. WFH. 1 lac joining bonus. 2. TCS - 31 fixed . over all ctc - 36. no WFH. 2 lac joining bonus (temporarily hybrid 3 days in client location which is near to my place till the time assigned to same project)

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More about working at AI Airport Services

Facility Management Services
1k-5k Employees (India)
Urban Transport

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 17 AI Airport Services reviews submitted by AI Airport Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if AI Airport Services is the right company for you. ... 73% of employees reported the working days at AI Airport Services as Rotational Shift. 54% employees reported the work timings at AI Airport Services as Flexible timing. Read more

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AI Airport Services Customer Service Agent Reviews

AI Airport Services Customer Service Agent Salary

based on 61 salaries

₹2 L/yr - ₹3.8 L/yr

At par with the average Customer Service Agent Salary in India

View more details

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