31West Global Services Customer Care Executive Reviews

Likes

Excellent company for US voice BPO job. High job security

Dislikes

Didn't feel anything bad so far.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Excellent place to work.

Dislikes

None

Work Details

Work days: Rotational Shift

Likes

Their is nothing to like in this company.

Dislikes

First of all their is no trainer in this company to make you learn the process, they give a sme name Sushmita who is just a tenure agent, she worked for 3 years over here, she herself don't know how to train she will keep on demotivating you for each and every mistake, she will just keep on highlighting your mistakes to TL and keep on filling his ears and he will again and again come to you and keep you telling how he will throw you out of the job because you were not able reach his expectations and that so in initial 2 weeks you have to do 100 percent, you can't make mistakes if you do they will torture you without any practical training, the work environment is very toxic over there you can not grow their at all, I am having 5 years of experience and was very professional but the TL and sme were just so bad and they will keep on disrespecting you, the training environment is so toxic that no one will stay there if they have seen good work environment and this company will never have enough employees just because of Tl and Sme, I don't know why India and Indian company promotes such toxic people....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

The interview was super easy.

Dislikes

1) They don't have a professional manner. 2) During the training period they mentioned that I could ask the silliest questions to the trainer but when I asked about the process or I didn't get that part, Instead of making me understand that particular part they behaved rude to me, their speech was Didn't I mentioned this to you before like this. 3) They have a pathetic working culture, they always take a random snapshot of you every 1, 2, 5, 7, or 10 minutes to ensure that you are working. Depending upon the picture your attendance will count whether it is LOP or it will under Deduction or its ok. 4) On the 6th day they asked me to leave because Team Leader thinks that the project is getting complicated whether I will be able to work or not they are not sure according to HR. HR had a word with Team Leader....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

I joined last month 17th April The interview process HR and recruitment process were very easy and smooth. Even the recruiter was very polite and humble.

Dislikes

Here comes the after part of joining. The trainer was very very very rude, arrogant always insulting and dominating.He always letting me down. He never motivated or appreciated me. Whenever I ask any questions the reply was same use your own common sense 🤣or we are not here to teach you this and that, we are not here to monitor youand blah blah blah. That time I always have question if he is not here to teach us or guide us then why he is Traniner. Per day he just trains me 45/60 min that also in initial 2/3 days after that its all about self learning. Only very basic knowledge was shared by the trainer there was not deep knowledge shared there was no practical showing that how actual live process works. I kept this question in front of TL but sadly he also haven’t helped he said we will share the basic knowledge only. IF YOUR TRAINING IS ALL ABOUT BASIC KNOWLEDGE THEN HOW CAN ORGANIZATION IS EXCEPTING CANDIDATE SHOULD PERFORM ADVANCED TASKS IN INITIAL DAYS? I am so shocked that why the management or any Higher authorities are not looking at this parts like how the trainer is training how is his behavior to candidate. I also said this things to HR but HR asked who said 😂I told I observed she replied its it doesn’t matter your observation. If any other employee hasn’t complained it doesn’t means that they haven’t suffered from this. May be they were scared to lose the job. I am employee and I have right to keep my observation and feedbacks. Instead of looking on this matter I got this silly reply. Apart from this she said you haven’t lost your job because of him. This means seriously without proper training and without sharing deep knowledge about the process your excepting that candidate will perform well. I dont have management number hope they will see this feedback and look into this matter so as I suffer no any other candidate will suffer and lose his job. DON’T BLAME THE STUDENT IT’S ALWAYS BAD TEACHER....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I'm happy. Working here since 2+ yrs.

Dislikes

Nothing.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

NA

Dislikes

NA

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

worst company to work for, they offer WFH every hour they click 7-8 photos from laptop camera to check if employee is there in front of the system.no job security, waste of time to work here as it wont add anything for your career,

Dislikes

everything

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Working at 31west Global services has been a Phenomenal experience. The team's strong spirit of collaboration, visionary leadership, and dedication to customer service make it an exceptional space. The company focus on personal growth and work life balance add its appeal. proud to be a part of 31west family

Dislikes

No dislike

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

What I like it only deserving people get a job here. In my pervious company if you are a favorite of the manager, you could do any nonsense and it was fine.

Dislikes

Everything is open here. No Favoritism.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I'm working here since 9 months. I love it here. I have referred so many friends also.

Dislikes

To be honest, there is nothing that I dislike here. Every one is very helpful and cooperative.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I am working in Tech support for US Clients. Great company

Dislikes

None

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I just joined. Its been great. The trainer & TL is good, HR was good.

Dislikes

None.

Likes

good i like this

Dislikes

like this good very good

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City, International Travel, Travel Within Country.

Likes

Great learning platform

Dislikes

I dislikes nothing in this company

Likes

Work Details

Work timings: Flexible Timings