Webchat Advisor
Webchat Advisor Interview Questions and Answers
Q1. What was the NPS
NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.
NPS is calculated by asking customers how likely they are to recommend a company, product, or service to others on a scale of 0-10.
Promoters are customers who score 9-10, Passives score 7-8, and Detractors score 0-6.
The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
A high NPS indicates strong customer loyalty and satisfaction, while a ...read more
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