Training Manager
Training Manager Interview Questions and Answers for Freshers
Q1. Do you have knowledge of budget and cost control
Yes, I have knowledge of budget and cost control.
I have experience in creating and managing budgets for training programs.
I have implemented cost-saving measures such as negotiating with vendors and utilizing online resources.
I regularly review expenses and adjust budgets accordingly.
I have also developed and implemented cost-tracking systems to ensure expenses stay within budget.
I am familiar with various budgeting and cost control software and tools.
Q2. What do you know about service desk?
Service desk is a centralized point of contact for users to get help with IT issues and requests.
Provides technical support and assistance to users
Handles incidents and service requests
Logs and tracks issues in a ticketing system
Resolves issues or escalates to higher level support
Communicates with users regarding status and resolution
Q3. Do you have knowledge of computer
Yes, I have knowledge of computers.
Proficient in using Microsoft Office Suite
Familiar with various operating systems such as Windows and MacOS
Experience in using Learning Management Systems (LMS) for training purposes
Basic knowledge of programming languages such as HTML and CSS
Q4. What was your process into ?
I started my career in training by obtaining a degree in education and gaining experience in instructional design.
Obtained a degree in education or related field
Gained experience in instructional design
Participated in training programs or workshops
Developed strong communication and presentation skills
Built a portfolio of successful training programs
Stayed updated on industry trends and best practices
Q5. What do know about ITSM?
ITSM stands for Information Technology Service Management, which is a set of practices for managing IT services.
ITSM focuses on aligning IT services with the needs of the business
It involves processes such as incident management, problem management, change management, and service level management
ITSM frameworks like ITIL (Information Technology Infrastructure Library) provide guidelines for implementing best practices in IT service management
Q6. What is ITIL V4
ITIL V4 is the latest version of the Information Technology Infrastructure Library, a framework for IT service management.
ITIL V4 focuses on integrating ITIL guidance with best practices from the worlds of DevOps, Agile, and Lean.
It emphasizes the importance of collaboration, automation, and streamlining processes to improve IT service delivery.
ITIL V4 introduces the Service Value System (SVS) which helps organizations create value through their services.
It includes four dime...read more
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