Telecaller
20+ Telecaller Interview Questions and Answers for Freshers
Popular Companies
Q1. Some times switch off customer number what do you
If a customer's number is switched off, I would try to contact them through alternative means and leave a message if possible.
Attempt to reach the customer through other contact details provided
Leave a voicemail or send a text message if available
Follow up with the customer at a later time
Q2. Tell me the difference between credit card & Debit card
Credit card allows you to borrow money while debit card uses your own money from your bank account.
Credit card allows you to borrow money from the bank while debit card uses your own money from your bank account.
Credit card charges interest on the borrowed amount while debit card does not.
Credit card has a credit limit while debit card has a spending limit based on the available balance in your account.
Credit card can help build credit score while debit card does not affect c...read more
Q3. What is credit card & what is debit card
A credit card is a payment card that allows the cardholder to borrow funds to pay for goods and services. A debit card is linked to the cardholder's bank account and allows them to spend money they already have in the account.
Credit card allows borrowing funds for payment
Debit card is linked to bank account
Credit card has a credit limit while debit card has a spending limit based on available balance
Credit card charges interest on unpaid balance while debit card does not
Examp...read more
Q4. If the customer behave rudely how you handle that?
When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.
Stay calm and composed
Listen actively to understand their concerns
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or alternative options
Avoid arguing or responding rudely
Seek assistance from a supervisor if necessary
Q5. You have completed your study in which stream
I have completed my study in the field of Computer Science.
I have a Bachelor's degree in Computer Science.
I have completed courses in programming languages such as Java and Python.
I have also studied database management and software engineering.
I am proficient in using various software tools and technologies.
I am excited to apply my knowledge and skills in a Tele Caller role.
Q6. What will happen if customer abuse you
If a customer abuses a tele caller, it is important to remain calm and professional while addressing the issue.
Stay calm and composed
Listen to the customer's concerns
Avoid responding with anger or aggression
Apologize if necessary and try to resolve the issue
If the abuse continues, inform a supervisor or manager
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Q7. How to handle customers
Handling customers requires patience, empathy, and effective communication skills.
Listen actively to their concerns and needs
Empathize with their situation and offer solutions
Remain calm and professional, even in difficult situations
Communicate clearly and effectively, using positive language
Follow up with customers to ensure their satisfaction
Handle complaints and conflicts with tact and diplomacy
Q8. What do i know about the calling process
Calling process involves making outbound calls to potential customers or clients to promote a product or service.
Identifying target audience
Preparing a script
Making the call
Handling objections
Closing the sale
Recording call details
Following up with leads
Maintaining customer database
Telecaller Jobs
Q9. Please sale me something you want
I would like to sell you a high-quality, eco-friendly water bottle.
This water bottle is made from BPA-free materials.
It has a sleek design and comes in a variety of colors.
It keeps your drinks cold for up to 24 hours and hot for up to 12 hours.
It's perfect for outdoor activities, workouts, and everyday use.
By using this water bottle, you'll be helping to reduce plastic waste and protect the environment.
Q10. How you will hire the rider in Ecom express
To hire a rider in Ecom express, we follow a thorough recruitment process that includes screening, interviews, and background checks.
Screen potential candidates based on their qualifications, experience, and availability
Conduct interviews to assess their communication skills, customer service orientation, and ability to handle delivery operations
Verify their references and conduct background checks to ensure reliability and trustworthiness
Assess their driving skills and knowl...read more
Q11. What are the languages u know?
I am proficient in English, Hindi and Bengali.
English
Hindi
Bengali
Q12. How sale you our products to lawyer
We can highlight the benefits of our products for lawyers, such as time-saving and increased efficiency.
Emphasize how our products can save time for lawyers, allowing them to focus on more important tasks.
Highlight the increased efficiency that our products can provide, allowing lawyers to handle more cases.
Provide examples of how our products have helped other lawyers in similar situations.
Offer a free trial or demo to allow lawyers to see the benefits of our products firsth...read more
Q13. Which Languages can you speak ?
I can speak English, Spanish, and French fluently.
English
Spanish
French
Q14. What do you know about tele caller
A tele caller is a professional who makes phone calls to potential customers or clients to promote products or services.
Tele callers make outbound calls to generate leads or sales.
They provide information about products or services and answer customer inquiries.
They may also follow up with customers to ensure satisfaction or resolve issues.
Tele callers need good communication and persuasion skills.
They often work in call centers or customer service departments.
Example: A tele...read more
Q15. To audit a call means what?
To audit a call means to review and assess the quality and effectiveness of a phone conversation.
Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.
It includes assessing the clarity, tone, and professionalism of the telecaller's voice.
The call may be audited for compliance with company policies, sales techniques, or customer satisfaction.
Auditing helps identify areas of improvement, t...read more
Q16. What do you know about sales?
Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.
Sales is a crucial aspect of business, as it directly impacts revenue generation.
It involves identifying potential customers and convincing them to purchase a product or service.
Sales professionals use various techniques such as cold calling, networking, and presentations to reach out to customers.
They need to have good communication...read more
Q17. Tell about Vizza insurance broking
Vizza insurance broking is a leading insurance brokerage firm providing a wide range of insurance solutions to individuals and businesses.
Vizza insurance broking offers customized insurance plans tailored to meet the specific needs of their clients.
They have a team of experienced insurance professionals who provide expert advice and guidance to clients.
Vizza insurance broking works with a network of top insurance providers to offer competitive rates and comprehensive coverage...read more
Q18. What is the full form of JEE
JEE stands for Joint Entrance Examination.
JEE is a competitive entrance exam for admission to various engineering colleges in India.
It is conducted in two stages - JEE Main and JEE Advanced.
JEE Main is for admission to NITs, IIITs, and other GFTIs, while JEE Advanced is for admission to IITs.
JEE is considered one of the toughest exams in India for engineering aspirants.
Q19. Why you choose testbook?
I chose Testbook for its comprehensive study materials and mock tests.
Comprehensive study materials covering all topics
Regular mock tests to assess my preparation
User-friendly interface for easy navigation
Affordable pricing compared to other platforms
Q20. How to convince to coustomer
To convince a customer, understand their needs, build rapport, highlight benefits, and address concerns.
Listen actively to understand their needs
Build rapport by being friendly and personable
Highlight the benefits of your product or service
Address any concerns or objections they may have
Use persuasive language and be confident in your pitch
Q21. What is the full form of AIIMS
All India Institute of Medical Sciences
AIIMS is a group of autonomous public medical colleges in India
It offers medical education, research, and patient care services
AIIMS New Delhi is the main campus and the original AIIMS institute
Q22. Tell about jee main exam
JEE Main is a national level entrance exam for engineering aspirants conducted by NTA.
JEE Main is conducted by the National Testing Agency (NTA) for admission to various engineering colleges in India.
It is held twice a year in January and April.
The exam consists of two papers - Paper 1 for B.E./B.Tech courses and Paper 2 for B.Arch/B.Planning courses.
JEE Main scores are used for admission to NITs, IIITs, CFTIs, and other engineering colleges.
Top scorers in JEE Main are eligib...read more
Q23. How to convence on call
To convince on call, it is important to establish rapport, understand their needs, and present a solution that meets their requirements.
Start with a friendly greeting and introduce yourself
Ask open-ended questions to understand their pain points and needs
Listen actively and show empathy towards their situation
Present a solution that addresses their specific needs and concerns
Highlight the benefits and value of your solution
Handle objections calmly and provide additional infor...read more
Q24. What is long term goal
My long term goal is to become a team leader in the telecalling department and eventually move up to a managerial position.
Develop strong leadership skills through training and experience
Consistently exceed performance targets to demonstrate readiness for promotion
Pursue further education or certifications related to management
Seek opportunities for mentorship and networking within the company
Q25. Describe the biodata ?
Biodata is a document containing personal and professional information about an individual.
Includes personal details such as name, age, address, contact information
Includes educational qualifications, work experience, skills, achievements
May also include hobbies, interests, and references
Used by employers to evaluate a candidate's suitability for a job
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