Telecaller

filter-iconFilter interviews by

20+ Telecaller Interview Questions and Answers for Freshers

Updated 8 Aug 2024

Popular Companies

search-icon

Q1. Some times switch off customer number what do you

Ans.

If a customer's number is switched off, I would try to contact them through alternative means and leave a message if possible.

  • Attempt to reach the customer through other contact details provided

  • Leave a voicemail or send a text message if available

  • Follow up with the customer at a later time

Q2. Tell me the difference between credit card & Debit card

Ans.

Credit card allows you to borrow money while debit card uses your own money from your bank account.

  • Credit card allows you to borrow money from the bank while debit card uses your own money from your bank account.

  • Credit card charges interest on the borrowed amount while debit card does not.

  • Credit card has a credit limit while debit card has a spending limit based on the available balance in your account.

  • Credit card can help build credit score while debit card does not affect c...read more

Q3. What is credit card & what is debit card

Ans.

A credit card is a payment card that allows the cardholder to borrow funds to pay for goods and services. A debit card is linked to the cardholder's bank account and allows them to spend money they already have in the account.

  • Credit card allows borrowing funds for payment

  • Debit card is linked to bank account

  • Credit card has a credit limit while debit card has a spending limit based on available balance

  • Credit card charges interest on unpaid balance while debit card does not

  • Examp...read more

Q4. If the customer behave rudely how you handle that?

Ans.

When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.

  • Stay calm and composed

  • Listen actively to understand their concerns

  • Empathize with the customer's frustration

  • Apologize for any inconvenience caused

  • Offer a solution or alternative options

  • Avoid arguing or responding rudely

  • Seek assistance from a supervisor if necessary

Are these interview questions helpful?

Q5. You have completed your study in which stream

Ans.

I have completed my study in the field of Computer Science.

  • I have a Bachelor's degree in Computer Science.

  • I have completed courses in programming languages such as Java and Python.

  • I have also studied database management and software engineering.

  • I am proficient in using various software tools and technologies.

  • I am excited to apply my knowledge and skills in a Tele Caller role.

Q6. What will happen if customer abuse you

Ans.

If a customer abuses a tele caller, it is important to remain calm and professional while addressing the issue.

  • Stay calm and composed

  • Listen to the customer's concerns

  • Avoid responding with anger or aggression

  • Apologize if necessary and try to resolve the issue

  • If the abuse continues, inform a supervisor or manager

Share interview questions and help millions of jobseekers 🌟

man-with-laptop

Q7. How to handle customers

Ans.

Handling customers requires patience, empathy, and effective communication skills.

  • Listen actively to their concerns and needs

  • Empathize with their situation and offer solutions

  • Remain calm and professional, even in difficult situations

  • Communicate clearly and effectively, using positive language

  • Follow up with customers to ensure their satisfaction

  • Handle complaints and conflicts with tact and diplomacy

Q8. What do i know about the calling process

Ans.

Calling process involves making outbound calls to potential customers or clients to promote a product or service.

  • Identifying target audience

  • Preparing a script

  • Making the call

  • Handling objections

  • Closing the sale

  • Recording call details

  • Following up with leads

  • Maintaining customer database

Telecaller Jobs

Executive - Telecaller 1-6 years
Atria Convergence Technologies (ACT)
4.0
₹ 3 L/yr - ₹ 5 L/yr
Hyderabad / Secunderabad
Telecaller | 99acres | 5 days in office 1-5 years
Info Edge
3.9
₹ 3 L/yr - ₹ 4 L/yr
Noida
Walk-in Interview | Telecaller | Domestic Outbound Calling | Vadodara 0-1 years
Baroda Global Shared Services Ltd.
4.1
₹ 1 L/yr - ₹ 2 L/yr
Vadodara

Q9. Please sale me something you want

Ans.

I would like to sell you a high-quality, eco-friendly water bottle.

  • This water bottle is made from BPA-free materials.

  • It has a sleek design and comes in a variety of colors.

  • It keeps your drinks cold for up to 24 hours and hot for up to 12 hours.

  • It's perfect for outdoor activities, workouts, and everyday use.

  • By using this water bottle, you'll be helping to reduce plastic waste and protect the environment.

Q10. How you will hire the rider in Ecom express

Ans.

To hire a rider in Ecom express, we follow a thorough recruitment process that includes screening, interviews, and background checks.

  • Screen potential candidates based on their qualifications, experience, and availability

  • Conduct interviews to assess their communication skills, customer service orientation, and ability to handle delivery operations

  • Verify their references and conduct background checks to ensure reliability and trustworthiness

  • Assess their driving skills and knowl...read more

Q11. What are the languages u know?

Ans.

I am proficient in English, Hindi and Bengali.

  • English

  • Hindi

  • Bengali

Q12. How sale you our products to lawyer

Ans.

We can highlight the benefits of our products for lawyers, such as time-saving and increased efficiency.

  • Emphasize how our products can save time for lawyers, allowing them to focus on more important tasks.

  • Highlight the increased efficiency that our products can provide, allowing lawyers to handle more cases.

  • Provide examples of how our products have helped other lawyers in similar situations.

  • Offer a free trial or demo to allow lawyers to see the benefits of our products firsth...read more

Q13. Which Languages can you speak ?

Ans.

I can speak English, Spanish, and French fluently.

  • English

  • Spanish

  • French

Q14. What do you know about tele caller

Ans.

A tele caller is a professional who makes phone calls to potential customers or clients to promote products or services.

  • Tele callers make outbound calls to generate leads or sales.

  • They provide information about products or services and answer customer inquiries.

  • They may also follow up with customers to ensure satisfaction or resolve issues.

  • Tele callers need good communication and persuasion skills.

  • They often work in call centers or customer service departments.

  • Example: A tele...read more

Q15. To audit a call means what?

Ans.

To audit a call means to review and assess the quality and effectiveness of a phone conversation.

  • Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.

  • It includes assessing the clarity, tone, and professionalism of the telecaller's voice.

  • The call may be audited for compliance with company policies, sales techniques, or customer satisfaction.

  • Auditing helps identify areas of improvement, t...read more

Q16. What do you know about sales?

Ans.

Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.

  • Sales is a crucial aspect of business, as it directly impacts revenue generation.

  • It involves identifying potential customers and convincing them to purchase a product or service.

  • Sales professionals use various techniques such as cold calling, networking, and presentations to reach out to customers.

  • They need to have good communication...read more

Q17. Tell about Vizza insurance broking

Ans.

Vizza insurance broking is a leading insurance brokerage firm providing a wide range of insurance solutions to individuals and businesses.

  • Vizza insurance broking offers customized insurance plans tailored to meet the specific needs of their clients.

  • They have a team of experienced insurance professionals who provide expert advice and guidance to clients.

  • Vizza insurance broking works with a network of top insurance providers to offer competitive rates and comprehensive coverage...read more

Q18. What is the full form of JEE

Ans.

JEE stands for Joint Entrance Examination.

  • JEE is a competitive entrance exam for admission to various engineering colleges in India.

  • It is conducted in two stages - JEE Main and JEE Advanced.

  • JEE Main is for admission to NITs, IIITs, and other GFTIs, while JEE Advanced is for admission to IITs.

  • JEE is considered one of the toughest exams in India for engineering aspirants.

Q19. Why you choose testbook?

Ans.

I chose Testbook for its comprehensive study materials and mock tests.

  • Comprehensive study materials covering all topics

  • Regular mock tests to assess my preparation

  • User-friendly interface for easy navigation

  • Affordable pricing compared to other platforms

Q20. How to convince to coustomer

Ans.

To convince a customer, understand their needs, build rapport, highlight benefits, and address concerns.

  • Listen actively to understand their needs

  • Build rapport by being friendly and personable

  • Highlight the benefits of your product or service

  • Address any concerns or objections they may have

  • Use persuasive language and be confident in your pitch

Q21. What is the full form of AIIMS

Ans.

All India Institute of Medical Sciences

  • AIIMS is a group of autonomous public medical colleges in India

  • It offers medical education, research, and patient care services

  • AIIMS New Delhi is the main campus and the original AIIMS institute

Q22. Tell about jee main exam

Ans.

JEE Main is a national level entrance exam for engineering aspirants conducted by NTA.

  • JEE Main is conducted by the National Testing Agency (NTA) for admission to various engineering colleges in India.

  • It is held twice a year in January and April.

  • The exam consists of two papers - Paper 1 for B.E./B.Tech courses and Paper 2 for B.Arch/B.Planning courses.

  • JEE Main scores are used for admission to NITs, IIITs, CFTIs, and other engineering colleges.

  • Top scorers in JEE Main are eligib...read more

Q23. How to convence on call

Ans.

To convince on call, it is important to establish rapport, understand their needs, and present a solution that meets their requirements.

  • Start with a friendly greeting and introduce yourself

  • Ask open-ended questions to understand their pain points and needs

  • Listen actively and show empathy towards their situation

  • Present a solution that addresses their specific needs and concerns

  • Highlight the benefits and value of your solution

  • Handle objections calmly and provide additional infor...read more

Q24. What is long term goal

Ans.

My long term goal is to become a team leader in the telecalling department and eventually move up to a managerial position.

  • Develop strong leadership skills through training and experience

  • Consistently exceed performance targets to demonstrate readiness for promotion

  • Pursue further education or certifications related to management

  • Seek opportunities for mentorship and networking within the company

Q25. Describe the biodata ?

Ans.

Biodata is a document containing personal and professional information about an individual.

  • Includes personal details such as name, age, address, contact information

  • Includes educational qualifications, work experience, skills, achievements

  • May also include hobbies, interests, and references

  • Used by employers to evaluate a candidate's suitability for a job

Interview Tips & Stories
Ace your next interview with expert advice and inspiring stories

Interview experiences of popular companies

3.7
 • 5.6k Interviews
4.1
 • 5k Interviews
3.5
 • 3.8k Interviews
3.9
 • 1.8k Interviews
3.9
 • 1.7k Interviews
3.2
 • 51 Interviews
3.5
 • 27 Interviews
4.0
 • 16 Interviews
View all

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary

Recently Viewed
INTERVIEWS
TCS
No Interviews
LIST OF COMPANIES
Tata Motors
Locations
INTERVIEWS
Tata Communications
No Interviews
INTERVIEWS
Tata Communications
No Interviews
INTERVIEWS
ThoughtWorks
70 top interview questions
DESIGNATION
DESIGNATION
INTERVIEWS
TCS
No Interviews
INTERVIEWS
TCS
No Interviews
INTERVIEWS
TCS
No Interviews
Telecaller Interview Questions
Share an Interview
Stay ahead in your career. Get AmbitionBox app
qr-code
Helping over 1 Crore job seekers every month in choosing their right fit company
65 L+

Reviews

4 L+

Interviews

4 Cr+

Salaries

1 Cr+

Users/Month

Contribute to help millions

Made with ❤️ in India. Trademarks belong to their respective owners. All rights reserved © 2024 Info Edge (India) Ltd.

Follow us
  • Youtube
  • Instagram
  • LinkedIn
  • Facebook
  • Twitter