100+ Technical Support Executive Interview Questions and Answers

The latest versions of the product are 3.0 for desktop and 2.5 for mobile.

• Desktop version: 3.0

• Mobile version: 2.5

The latest version of Ticketing is 2.0.

• Ticketing 2.0 was released in January 2021.

• It includes new features such as AI-powered chatbots and improved reporting.

• Users can also customize their dashboard and automate workflows.

• Ticketing 2.0 is compatible with popular CRMs like Salesforce and HubSpot.

To check space in a folder of Linux cmd, use the 'du' command.

• Open the terminal and navigate to the folder you want to check.

• Type 'du -sh' followed by the folder name.

• The output will show the total size of the folder in a human-readable format.

BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems.

• BSOD is a critical system error that causes the computer to crash and display a blue screen with error codes.

• It can be caused by hardware or software issues, such as faulty drivers, memory problems, or viruses.

• BSOD can be resolved by troubleshooting the underlying issue, such as updating drivers or running virus scans.

• It is important to note down the error codes displayed on the...read more

Computer language is a set of rules and instructions used to communicate with computers. Examples include Java, Python, and C++.

• Computer language is used to write programs and software.

• It consists of syntax, keywords, and commands.

• Examples include Java, Python, C++, and HTML.

• Different languages are used for different purposes, such as web development, data analysis, and game design.

To format an external drive, you can use the built-in formatting tools on your computer.

• Connect the external drive to your computer

• Open Disk Management on Windows or Disk Utility on Mac

• Select the external drive and choose the format option (e.g. exFAT, NTFS, FAT32)

• Follow the on-screen instructions to complete the formatting process

Yes, Technical Support is a form of Customer Service as it involves assisting customers with technical issues.

• Technical Support involves providing assistance to customers with technical issues or problems.

• Customer Service involves addressing customer needs and concerns to ensure satisfaction.

• Technical Support often requires strong communication and problem-solving skills, similar to Customer Service.

• Both Technical Support and Customer Service aim to provide a positive experie...read more

Omnex Systems is a software company that provides quality and environmental management solutions.

• Offers software solutions for quality and environmental management

• Provides training and consulting services

• Has clients in various industries such as automotive, aerospace, and healthcare

I have researched the company's future plans and believe in their vision for growth and innovation.

• Researched the company's future projects and goals

• Aligned with the company's vision for growth and innovation

• Believe in the company's potential for success

To troubleshoot routers, start by checking the physical connections and power supply. Then, check the router settings and firmware.

• Check physical connections and power supply

• Check router settings and firmware

• Reset the router to default settings if necessary

• Check for firmware updates and install if available

• Check for any network issues or conflicts

• Contact the manufacturer or internet service provider for further assistance

A bug in a computer application is a flaw or error in the software that causes it to behave unexpectedly or not as intended.

• Bugs can cause crashes, data loss, or incorrect output.

• Common types of bugs include syntax errors, logic errors, and runtime errors.

• Examples of bugs include a calculator app giving incorrect results, a game crashing unexpectedly, or a website not loading properly.

PRI in cloud telephony stands for Primary Rate Interface, a type of digital telecommunication service used to connect a large number of phone lines to the public switched telephone network (PSTN) in a cost-effective manner.

• PRI provides 23 voice channels and 1 data channel for a total of 24 channels.

• It is commonly used by businesses for high-volume voice communication.

• PRI offers better call quality and reliability compared to analog lines.

• It allows for features such as Direct ...read more

Linux and Windows can be installed separately on a computer using different methods.

• To install Linux, create a bootable USB or DVD and follow the installation wizard.

• To install Windows, insert the installation media and boot from it, then follow the prompts.

• Dual-booting both operating systems requires partitioning the hard drive and installing each OS on a separate partition.

• Virtualization software like VirtualBox can also be used to run Linux and Windows simultaneously on th...read more

There are three main types of IoT devices: consumer, commercial, and industrial.

• Consumer IoT devices: Smart home devices like thermostats, lights, and security cameras.

• Commercial IoT devices: Smart meters, asset tracking systems, and connected vending machines.

• Industrial IoT devices: Sensors and actuators used in manufacturing, agriculture, and healthcare.

Inbound calls are received by the company from customers, while outbound calls are made by the company to customers.

• Inbound calls are initiated by customers seeking assistance or information.

• Outbound calls are initiated by the company for sales, marketing, or follow-up purposes.

• Inbound calls are typically toll-free for customers, while outbound calls may incur charges.

• Examples: Inbound call - Customer calling a technical support hotline. Outbound call - Sales representative c...read more

VPN stands for Virtual Private Network. It is a secure way to connect to a private network over the internet.

• VPN creates a secure encrypted connection between your device and a remote server.

• To configure a VPN, you need to choose a VPN service provider and install their software or manually set up the connection on your device.

• You will need to enter the server address, username, password, and any other required information provided by the VPN service.

• Once configured, you can ...read more

Motherboard chipset types and bios functions are important for system performance and stability.

• Chipsets are responsible for communication between the CPU, memory, and other components.

• Common chipset types include Intel, AMD, and NVIDIA.

• BIOS functions include booting the system, configuring hardware settings, and updating firmware.

• BIOS can also be used to overclock the CPU and adjust fan speeds.

• Chipset and BIOS updates can improve system stability and performance.

I am a technical support executive with experience in troubleshooting software and hardware issues.

• Proficient in resolving technical issues related to software and hardware

• Excellent communication and problem-solving skills

• Experience in providing remote technical support

• Familiarity with various operating systems such as Windows, MacOS, and Linux

• Ability to work under pressure and meet deadlines

IS Code of cement and steel are standards set by the Bureau of Indian Standards for quality and safety.

• IS Code for cement is IS 269:1989

• IS Code for steel is IS 1786:2008

• These codes ensure quality, safety, and reliability of construction materials

• Following IS Codes is mandatory for construction projects in India

Virtual number is a cloud-based number that forwards calls to another number, while DID is a direct inward dialing number that allows direct calls to a specific extension.

• Virtual number is a cloud-based number that can be forwarded to any other number.

• DID is a direct inward dialing number that allows direct calls to a specific extension.

• Virtual numbers are often used for marketing or customer service purposes.

• DID numbers are commonly used in business phone systems to route ca...read more

A loop is a programming structure that repeats a set of instructions until a specific condition is met.

• There are three types of loops in programming: for, while, and do-while.

• A for loop is used when the number of iterations is known.

• A while loop is used when the number of iterations is unknown.

• A do-while loop is similar to a while loop, but it always executes at least once.

• Example: for (int i = 0; i < 10; i++) { //code to be executed }

Joining two tables with a WHERE clause in SQL

• Use the JOIN keyword to combine two tables based on a related column

• Add a WHERE clause to specify the condition for the join

• Example: SELECT * FROM table1 JOIN table2 ON table1.id = table2.id WHERE table1.column = 'value'

Network topologies refer to the physical or logical layout of devices in a network.

• There are several types of network topologies, including bus, star, ring, mesh, and hybrid.

• Devices in a network can include routers, switches, hubs, modems, and access points.

• The choice of network topology depends on factors such as cost, scalability, and reliability.

• For example, a bus topology is inexpensive but can be prone to congestion, while a mesh topology is highly reliable but can be ex...read more

COVID-19: A Global Pandemic

• Origin and spread of COVID-19

• Symptoms and prevention measures

• Impact on global economy and healthcare systems

• Vaccine development and distribution

• Mental health challenges during the pandemic

To find IP address, go to command prompt and type 'ipconfig' for Windows or 'ifconfig' for Mac/Linux.

• Open command prompt/terminal

• Type 'ipconfig' for Windows or 'ifconfig' for Mac/Linux

• Look for 'IPv4 Address' or 'inet' in the output

• Alternatively, search 'what is my IP address' on Google

Default ads are pre-designed advertisements that are displayed when no other ads are available.

• Default ads are used as a backup when there are no other ads to display.

• They are pre-designed and can be created by the ad network or the website owner.

• Default ads are usually less effective than targeted ads.

• They can be used to promote the website or a specific product or service.

• Default ads can also be used to fill empty ad spaces and prevent blank spaces on the website.

Native integration involves connecting two or more software applications without the need for additional middleware.

• Identify the APIs or protocols supported by the applications you want to integrate

• Develop custom code to establish communication between the applications

• Test the integration thoroughly to ensure data flows accurately and securely

Click to call solution is a technology that allows users to initiate phone calls by clicking on a button or link.

• Enables users to easily connect with customer support or sales representatives

• Commonly used in websites and mobile apps

• Improves customer experience by providing instant communication

• Examples include ClickDesk, CallRail, and Twilio's Click to Call feature

Slump test is done to measure the workability of concrete.

• It is used to determine the consistency and fluidity of freshly mixed concrete.

• The test involves filling a mold with concrete, then removing the mold and measuring how much the concrete slumps or sags.

• The amount of slump indicates the water content and workability of the concrete.

• A higher slump value indicates a more workable mix, while a lower slump value indicates a stiffer mix.

• The test helps in ensuring that the con...read more

The impact of artificial intelligence on customer service

• AI chatbots can provide instant responses to customer queries

• AI can analyze customer data to personalize interactions

• AI can help predict customer behavior and improve service efficiency

Tags are labels or keywords that are used to categorize and organize content.

• Tags are commonly used on social media platforms to group posts with similar content.

• They can also be used on websites to help users find related content.

• Tags can be created by users or automatically generated based on the content.

• They are often displayed as clickable links that lead to a list of other content with the same tag.

Child labour is a global issue involving children working in exploitative conditions, depriving them of education and a normal childhood.

• Child labour is a violation of children's rights and is often driven by poverty and lack of access to education.

• Children are forced to work in hazardous conditions, affecting their physical and mental well-being.

• Many industries such as agriculture, manufacturing, and mining rely on child labour due to cheap labor costs.

• Efforts by governments...read more

Active Directory is a directory service that stores information about network resources and enables centralized management.

• Active Directory is a service provided by Microsoft Windows Server operating systems.

• It stores information about users, computers, groups, and other network resources.

• It enables centralized management of network resources, including authentication and authorization.

• Active Directory uses a hierarchical structure with domains, trees, and forests.

• It allows f...read more

SLA stands for Service Level Agreement. It is a contract between a service provider and a customer that defines the level of service expected.

• SLA is a formal agreement that outlines the specific services to be provided, the quality standards to be met, and the metrics used to measure performance.

• It sets expectations for response times, resolution times, and availability of services.

• SLAs are commonly used in technical support to ensure timely and efficient resolution of custom...read more

Press Ctrl + Shift + Esc to open Task Manager.

• Press Ctrl + Shift + Esc keys together

• Right-click on the taskbar and select Task Manager

• Press Ctrl + Alt + Del and then select Task Manager

Hewlett-Packard is a renowned company known for its innovative technology solutions and commitment to customer satisfaction.

• HP has a strong reputation for quality products and services

• HP is a leader in the technology industry, constantly innovating and adapting to market trends

• HP has a global presence, providing support and solutions to customers worldwide

RAM and ROM are types of computer memory. RAM is volatile and used for temporary storage, while ROM is non-volatile and used for permanent storage.

• RAM stands for Random Access Memory and is used for temporary storage of data and programs that are currently in use by the computer.

• ROM stands for Read-Only Memory and is used for permanent storage of data and programs that are essential for the computer to function, such as the BIOS.

• RAM is volatile, meaning that its contents are ...read more

I am fluent in three languages: English, Spanish, and French.

• Fluent in English, Spanish, and French

• Can communicate effectively in all three languages

• Have experience providing technical support in multiple languages

To handle work load effectively, prioritize tasks, delegate when possible, take breaks, and communicate with team members.

• Prioritize tasks based on urgency and importance

• Delegate tasks to team members if possible

• Take short breaks to avoid burnout

• Communicate with team members to ensure everyone is on the same page

API queries are requests made to an API to retrieve or manipulate data.

• API queries can be made using various HTTP methods such as GET, POST, PUT, DELETE.

• API queries usually require authentication using API keys or tokens.

• API queries can return data in various formats such as JSON, XML, or CSV.

• Examples of API queries include retrieving weather data from a weather API or creating a new user in a user management API.

Technical support is a service provided to help users solve technical issues with their devices or software.

• Assisting users with troubleshooting technical problems

• Providing guidance on how to use software or hardware effectively

• Resolving issues related to connectivity, performance, or functionality

• Offering support through phone, email, chat, or remote access

• Escalating complex issues to higher-level support teams

API stands for Application Programming Interface. It is a set of protocols, routines, and tools for building software applications.

• API allows different software applications to communicate with each other

• It defines how software components should interact

• APIs can be public or private

• Examples of APIs include Google Maps API, Twitter API, and Facebook API

Delhi is the capital city of India with a diverse population and fast-paced lifestyle, while Guwahati is a major city in Assam known for its natural beauty and cultural heritage.

• Delhi is the capital city of India, while Guwahati is a major city in Assam.

• Delhi has a diverse population with people from all over India, while Guwahati has a predominantly Assamese population.

• Delhi is known for its fast-paced lifestyle, modern infrastructure, and historical monuments like the Red F...read more

Listen actively, empathize, stay calm, apologize, offer solutions, follow up.

• Listen actively to understand the issue

• Empathize with the customer's frustration

• Stay calm and composed to de-escalate the situation

• Apologize for the inconvenience caused

• Offer solutions or alternatives to resolve the issue

• Follow up with the customer to ensure satisfaction

CX support refers to customer experience support, which focuses on providing assistance and solutions to improve customer satisfaction.

• CX support involves addressing customer queries and issues in a timely and efficient manner.

• It includes providing personalized assistance to enhance the overall customer experience.

• CX support aims to build strong relationships with customers by understanding their needs and preferences.

• Examples: Providing technical assistance for software issu...read more

Domain Name Service (DNS) is a system that translates domain names into IP addresses, allowing users to access websites using human-readable names.

• DNS is like a phone book for the internet, translating domain names (like google.com) into IP addresses (like 172.217.3.206).

• DNS helps users access websites by resolving domain names to the corresponding IP addresses.

• DNS servers store records of domain names and their corresponding IP addresses.

• DNS operates on a hierarchical system...read more

A router is a device that forwards data packets between computer networks, while a modem is a device that modulates and demodulates signals for internet access.

• Router connects multiple devices to a network and routes data between them

• Modem connects a device to the internet by modulating and demodulating signals

• Examples: Router - TP-Link Archer C7, Modem - Motorola MB7420