Technical Solutions Consultant Interview Questions and Answers

Switch connects devices in a network and forwards data to specific devices, while bus connects multiple devices in a linear fashion sharing the same communication channel.

• Switch operates at data link layer of OSI model, while bus operates at physical layer.

• Switch allows devices to communicate directly with each other, while bus requires devices to share the same communication channel.

• Examples of switches include Ethernet switches, while examples of buses include Ethernet bus ...read more

Troubleshooting steps for real-time scenarios

• Identify the issue by gathering information from the user

• Isolate the problem by testing different components

• Implement a solution based on the root cause analysis

• Verify the solution by testing the system again

• Document the troubleshooting steps for future reference

I would address the escalation by actively listening, empathizing, and finding a solution that satisfies all parties involved.

• Listen to the customer's concerns and empathize with their frustration

• Acknowledge the issue and assure the customer that you will work towards a resolution

• Collaborate with relevant teams or individuals to find a solution in a timely manner

• Provide regular updates to the customer on the progress of the escalation

• Follow up with the customer after the issu...read more

RAIDS stands for Risks, Assumptions, Issues, Dependencies, and Solutions. It is a project management tool used to identify and manage potential risks and challenges.

• Risks: Potential events that could have a negative impact on the project.

• Assumptions: Factors that are considered to be true, but may change.

• Issues: Current problems or challenges that need to be addressed.

• Dependencies: Tasks or resources that are reliant on other tasks or resources.

• Solutions: Strategies to mitiga...read more

The impact of artificial intelligence on customer service

• AI chatbots can provide instant responses to customer queries

• AI can analyze customer data to personalize interactions

• AI can help predict customer behavior and improve customer satisfaction

A server is a computer or software program that provides functionality for other programs or devices, often in a networked environment.

• A server stores and manages data, files, or applications that can be accessed by clients over a network.

• Servers can provide various services such as web hosting, email hosting, file storage, and database management.

• Examples of servers include web servers like Apache or Nginx, email servers like Microsoft Exchange, and file servers like Windows...read more