Technical Solutions Consultant Interview Questions and Answers for Freshers

I would address the escalation by actively listening, empathizing, and finding a solution that satisfies all parties involved.

• Listen to the customer's concerns and empathize with their frustration

• Acknowledge the issue and assure the customer that you will work towards a resolution

• Collaborate with relevant teams or individuals to find a solution in a timely manner

• Provide regular updates to the customer on the progress of the escalation

• Follow up with the customer after the issu...read more