Service Desk Analyst 2

Service Desk Analyst 2 Interview Questions and Answers

Updated 14 Feb 2024

Q1. What are the various ways to install applications in desktop?

Ans.

There are several ways to install applications on a desktop.

  • Using an installation wizard or setup file

  • Downloading and installing from an app store

  • Using package managers like apt or yum

  • Installing from a CD or DVD

  • Using command line tools like npm or pip

Q2. How can you unlock user account ?

Ans.

To unlock a user account, an administrator can follow these steps:

  • Log in to the system as an administrator

  • Open the user management console or command line interface

  • Locate the user account that needs to be unlocked

  • Select the account and choose the option to unlock it

  • Confirm the action and save the changes

  • Notify the user that their account has been unlocked

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