Service Advisor
100+ Service Advisor Interview Questions and Answers
Q51. how to measure cc of a cylinder
The cc of a cylinder can be measured by calculating its volume.
Measure the diameter and height of the cylinder
Calculate the volume using the formula V = πr²h
Convert the volume to cc by multiplying it by 1000
Check the manufacturer's specifications for the correct cc measurement
Q52. In which Engine we used spark plug?
Spark plugs are used in gasoline engines to ignite the air-fuel mixture in the combustion chamber.
Spark plugs are used in gasoline engines, not diesel engines
They are typically found in the cylinder head
The number of spark plugs in an engine depends on the number of cylinders
Examples: Ford Mustang with a V8 engine, Honda Civic with a 4-cylinder engine
Q53. .what is customer service
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
It involves actively listening to customers and addressing their concerns
Providing timely and accurate information about products or services
Being courteous and respectful in all interactions
Going above and beyond to exceed customer expectations
Resolving issues and complaints in a prompt and satisfactory manner
Q54. What is upselling skill at the counter?
Upselling skill at the counter involves recommending additional products or services to customers to increase sales.
Understanding the customer's needs and preferences
Suggesting relevant add-ons or upgrades
Explaining the benefits of the additional products or services
Being persuasive but not pushy
Offering discounts or promotions to incentivize upsells
Q55. Hot to complete regeneration system and bs6
Regeneration system is a process to clean the exhaust gases in diesel engines. BS6 is a stricter emission standard.
Regeneration system uses a diesel particulate filter (DPF) to trap soot and ash particles.
The DPF needs to be cleaned periodically through a process called regeneration.
Regeneration can be passive (done automatically during normal driving) or active (done through a special process).
BS6 emission standard is much stricter than BS4 and requires vehicles to emit lowe...read more
Q56. Vehicle models and the features and and about the role
Service Advisors need to be knowledgeable about various vehicle models, their features, and their roles.
Service Advisors should be familiar with different vehicle makes and models to accurately assess customer needs.
Understanding the features and specifications of each vehicle model helps Service Advisors recommend appropriate services.
Service Advisors should be aware of the roles and responsibilities of each vehicle component to provide accurate advice to customers.
For examp...read more
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Q57. How would you start an internet
Starting an internet requires a clear plan and strategy.
Define the purpose and target audience of the internet
Choose a domain name and hosting provider
Design and develop the website or hire a professional
Create and publish high-quality content
Promote the internet through social media and SEO
Monitor and analyze website traffic and user behavior
Regularly update and maintain the internet
Q58. What u know about 2wheels vehicle?
2-wheeled vehicles are motorized vehicles with two wheels, such as motorcycles and scooters.
2-wheeled vehicles are popular modes of transportation in many countries
They are typically powered by gasoline engines, but electric models are becoming more common
They require a special license to operate
Common brands include Honda, Yamaha, and Harley-Davidson
Service Advisor Jobs
Q59. How best service provide to customor
The best way to provide service to customers is by being attentive, knowledgeable, and empathetic.
Listen actively to the customer's needs and concerns
Provide accurate and helpful information
Show empathy and understanding towards the customer's situation
Offer solutions and options to meet the customer's needs
Follow up to ensure customer satisfaction
Q60. What are different types of engine.
Different types of engines include internal combustion engines, electric motors, and steam engines.
Internal combustion engines: gasoline, diesel, rotary
Electric motors: AC, DC, brushless
Steam engines: reciprocating, turbine
Q61. what is systematic investment plan
Systematic Investment Plan (SIP) is a method of investing a fixed amount regularly in mutual funds to benefit from rupee cost averaging.
SIP involves investing a fixed amount at regular intervals, usually monthly
Investors benefit from rupee cost averaging, buying more units when prices are low and fewer units when prices are high
SIP helps in disciplined investing and reduces the impact of market volatility
Popular way for retail investors to invest in mutual funds
Q62. How I manage the working load
I manage my working load by prioritizing tasks, delegating when necessary, and staying organized.
Prioritize tasks based on urgency and importance
Delegate tasks to team members when overwhelmed
Use tools like to-do lists or project management software to stay organized
Q63. You call customer 10 mark
I'm sorry, I don't understand the question. Could you please provide more context?
Can you please clarify what you mean by 'customer 10 mark'?
Is this in reference to a specific customer or a general term?
Without more information, I am unable to answer the question.
Q64. What is vfs full form
VFS stands for Visa Facilitation Services.
VFS is a company that provides visa application services for various countries.
It helps in the processing of visa applications and provides support to applicants.
VFS has offices in multiple countries and works with various embassies and consulates.
For example, VFS Global provides visa services for countries like Canada, UK, and Australia.
Q65. What is engine and tell about
The engine is the main component of a vehicle that converts fuel into mechanical energy to power the vehicle.
The engine is typically located under the hood of a vehicle.
It consists of various components such as cylinders, pistons, crankshaft, and camshaft.
The engine burns fuel (usually gasoline or diesel) to create combustion, which in turn drives the pistons up and down to generate power.
Regular maintenance of the engine, such as oil changes and tune-ups, is essential for op...read more
Q66. What is use of differential?
The differential is a device that allows the wheels to rotate at different speeds while maintaining power to all wheels.
It is located in the center of the axle and allows the wheels to rotate at different speeds
It helps to maintain traction and stability while turning
It is commonly found in vehicles with four-wheel drive or all-wheel drive systems
Q67. Difference between 2stroke and 4stroke
2-stroke engines have a power stroke every revolution, while 4-stroke engines have a power stroke every other revolution.
2-stroke engines are simpler and lighter than 4-stroke engines.
2-stroke engines have a higher power-to-weight ratio than 4-stroke engines.
4-stroke engines are more fuel-efficient and have a longer lifespan than 2-stroke engines.
Examples of 2-stroke engines include chainsaws, dirt bikes, and jet skis, while examples of 4-stroke engines include cars, trucks, ...read more
Q68. How to work egr system?
The EGR system reduces emissions by recirculating exhaust gases back into the engine.
The EGR valve controls the flow of exhaust gases into the intake manifold.
The EGR system can become clogged with carbon buildup, causing engine performance issues.
Proper maintenance and cleaning of the EGR system can improve fuel efficiency and reduce emissions.
Some vehicles have EGR coolers to reduce the temperature of the recirculated exhaust gases.
The EGR system is typically monitored by t...read more
Q69. what is future and option
Future and option are financial instruments that derive their value from an underlying asset.
Future contracts obligate the buyer to purchase an asset at a specific price on a future date.
Option contracts give the buyer the right, but not the obligation, to buy or sell an asset at a predetermined price within a specified time period.
Both futures and options are commonly used for hedging, speculation, and arbitrage in financial markets.
Q70. Prioritise the client and empathy factors
Client and empathy factors are equally important and should be prioritized together.
Listen actively to clients and show genuine concern for their needs
Provide personalized solutions and follow up to ensure satisfaction
Be patient and understanding, especially in difficult situations
Communicate clearly and respectfully at all times
Empower clients by educating them on their options and offering support
Examples: Offering a loaner car or shuttle service, providing a discount or fr...read more
Q71. what do you know about zypp
Zypp is a last-mile electric vehicle sharing platform in India.
Zypp offers electric scooters for short distance commutes.
Users can locate, unlock, and rent Zypp scooters through their mobile app.
The platform aims to provide a sustainable and convenient transportation solution in urban areas.
Zypp operates in cities like Delhi, Gurgaon, Noida, and Ghaziabad.
Q72. Introduction to Bmw and sops of Sa
BMW is a luxury car brand known for its high-performance vehicles. SOPs for Service Advisors involve providing excellent customer service and following company protocols.
BMW is a German car manufacturer that produces luxury vehicles.
Service Advisors are responsible for providing exceptional customer service and ensuring customer satisfaction.
SOPs (Standard Operating Procedures) for Service Advisors include following company protocols for vehicle maintenance and repair, commun...read more
Q73. difference between petrol and diesel
Petrol and diesel are two different types of fuel used in vehicles.
Petrol is a type of fuel commonly used in gasoline engines, while diesel is used in diesel engines.
Petrol is more volatile and evaporates quickly, while diesel is less volatile and has a higher energy density.
Petrol engines typically have higher RPM (revolutions per minute) and produce more power, while diesel engines have higher torque and are more fuel-efficient.
Petrol is more commonly available and used in ...read more
Q74. What is at transmission system
The transmission system is responsible for transferring power from the engine to the wheels of a vehicle.
The transmission system consists of various components such as the gearbox, clutch, and driveshaft.
It allows the driver to change gears and control the speed and torque of the vehicle.
There are different types of transmission systems, including manual, automatic, and continuously variable transmissions.
For example, in a manual transmission, the driver uses a clutch pedal a...read more
Q75. What is power steering
Power steering is a system that assists the driver in turning the wheels of a vehicle.
Power steering uses hydraulic or electric power to reduce the effort required to steer the vehicle.
It allows the driver to easily maneuver the vehicle, especially at low speeds or when parking.
The power steering system consists of a pump, fluid reservoir, hoses, and a steering gear or rack.
When the driver turns the steering wheel, the power steering pump applies pressure to the fluid, which ...read more
Q76. How I deal the customers
I deal with customers by providing excellent service, listening to their needs, and resolving any issues they may have.
Listen actively to understand customer needs
Provide clear and concise information
Be empathetic and patient
Resolve issues promptly and effectively
Maintain a positive attitude and professional demeanor
Follow up to ensure customer satisfaction
Q77. How I ganerate the revenue
I generate revenue by upselling services, recommending maintenance packages, and building strong customer relationships.
Upsell additional services or products to customers
Recommend maintenance packages based on vehicle history and manufacturer recommendations
Build strong relationships with customers to encourage repeat business
Offer promotions or discounts to attract new customers
Track and follow up on leads for potential service appointments
Q78. How many type of engines
There are several types of engines, including internal combustion engines, electric motors, and steam engines.
Internal combustion engines: gasoline, diesel, rotary, etc.
Electric motors: AC, DC, brushless, etc.
Steam engines: reciprocating, turbine, etc.
Q79. How to make company grow up
To make a company grow, focus on customer satisfaction, employee development, innovation, and strategic partnerships.
Improve customer satisfaction through excellent service and communication
Invest in employee training and development to increase productivity and morale
Encourage innovation and adapt to market trends to stay competitive
Form strategic partnerships to expand reach and offerings
Q80. What is service Management?
Service management involves planning, coordinating, and optimizing the delivery of services to customers.
Involves planning, coordinating, and optimizing service delivery
Focuses on meeting customer needs and expectations
Includes processes such as service design, transition, operation, and improvement
Utilizes tools and techniques to ensure efficient service delivery
Examples: IT service management, customer service management
Q81. How do you promote businesses?
I promote businesses through digital marketing, social media, networking events, and word-of-mouth referrals.
Utilize social media platforms such as Facebook, Instagram, and LinkedIn to create engaging content and reach a wider audience
Attend networking events and industry conferences to connect with potential clients and partners
Implement email marketing campaigns to keep customers informed about promotions and new services
Encourage satisfied customers to refer friends and fa...read more
Q82. What is TDC & BDC?
TDC stands for Top Dead Center and BDC stands for Bottom Dead Center.
TDC is the point at which the piston in an engine is at its highest point in the cylinder.
BDC is the point at which the piston in an engine is at its lowest point in the cylinder.
These terms are commonly used in engine timing and ignition systems.
For example, when adjusting the timing of an engine, the TDC and BDC positions are important reference points.
Q83. How we satisfied our customer
We satisfy our customers by providing exceptional service and exceeding their expectations.
Ensuring prompt and efficient communication with customers
Listening to their concerns and addressing them effectively
Going above and beyond to resolve any issues or concerns
Providing personalized recommendations and solutions
Following up with customers to ensure satisfaction
Q84. What is conflict management
Conflict management is the process of handling disputes or disagreements in a constructive way to reach a resolution.
Identifying the source of the conflict
Listening to all parties involved
Finding common ground and areas of compromise
Communicating effectively to address the issue
Seeking a mutually beneficial solution
Implementing strategies to prevent future conflicts
Q85. What is visa full form
Visa full form is Visa International Service Association.
Visa is a global payment technology company.
It provides electronic funds transfer services.
Visa cards are widely accepted for transactions worldwide.
Q86. What sallary accpted
I am open to discussing salary based on the job requirements and my experience.
I am flexible with salary negotiations
I am willing to consider the job responsibilities and my qualifications
I am open to discussing benefits and other compensation
I am looking for a fair and competitive salary
I am interested in opportunities for growth and advancement
Q87. Explain working of transmission system
Transmission system transfers power from engine to wheels, allowing vehicle to move at desired speed.
Transmission system consists of gearbox, clutch, and differential.
Gearbox contains gears that transmit power from engine to wheels.
Clutch is used to engage or disengage engine from gearbox.
Differential allows wheels to rotate at different speeds while turning.
Automatic and manual transmissions are two types of transmission systems.
Q88. Knowledge about commercial vehicles?
Yes, I have knowledge about commercial vehicles.
I have experience working with commercial vehicles such as trucks and buses.
I am familiar with the maintenance and repair needs of commercial vehicles.
I understand the importance of keeping commercial vehicles in good condition to ensure safety and efficiency.
I am knowledgeable about the different types of commercial vehicles and their specific requirements.
Q89. How to handle customer
Handle customers with empathy, patience, and professionalism.
Listen actively to understand the customer's concerns
Communicate clearly and effectively
Show empathy and understanding towards the customer's situation
Provide solutions or alternatives to address the customer's needs
Maintain a positive attitude and remain calm, even in challenging situations
Q90. How many tyre service
The number of tyre services provided depends on the specific needs of each customer.
The number of tyre services can vary based on the type of service needed (e.g. tire rotation, balancing, alignment, replacement)
Customers may request multiple tyre services during a single visit
The frequency of tyre services also depends on factors such as driving habits, road conditions, and maintenance schedule
Q91. Fault finding in DG DG SERVICES
Fault finding in DG DG SERVICES
Perform a visual inspection of the DG set
Check the fuel system and fuel quality
Inspect the battery and electrical system
Check the oil level and quality
Perform load testing on the DG set
Q92. How to handle irate customers
Listen actively, empathize, remain calm, offer solutions, follow up
Listen to their concerns without interrupting
Empathize with their frustration and apologize for any inconvenience
Remain calm and composed, even if the customer is being aggressive
Offer solutions to address their issues and make things right
Follow up with the customer to ensure their satisfaction and build trust
Q93. Total experiance at automobile industry
I have 5 years of experience in the automobile industry.
Worked as a service advisor for 3 years at XYZ dealership
Prior experience as a mechanic for 2 years at ABC garage
Attended multiple training sessions on new car models and technologies
Familiar with common car issues and their solutions
Good communication skills to interact with customers and technicians
Q94. What is ABS system
ABS system stands for Anti-lock Braking System, a safety feature in vehicles that prevents wheels from locking up during braking.
Prevents wheels from locking up during braking
Helps maintain steering control during emergency braking
Improves vehicle stability and stopping distance
Commonly found in modern vehicles for enhanced safety
Q95. what is mutal fund
A mutual fund is a type of investment vehicle consisting of a portfolio of stocks, bonds, or other securities, managed by a professional fund manager.
Mutual funds pool money from multiple investors to invest in a diversified portfolio of securities.
Investors buy shares of the mutual fund, which represent a portion of the holdings in the fund.
Mutual funds are managed by professional fund managers who make investment decisions on behalf of the investors.
Mutual funds provide div...read more
Q96. What is Fuel Pump?
The fuel pump is a component in a vehicle that delivers fuel from the gas tank to the engine.
Fuel pump is typically located inside the fuel tank of a vehicle.
It is responsible for maintaining a consistent flow of fuel to the engine.
A faulty fuel pump can cause issues such as engine stalling or poor acceleration.
Common types of fuel pumps include mechanical and electric pumps.
Q97. what is ITIL ?
ITIL stands for Information Technology Infrastructure Library, a set of best practices for IT service management.
ITIL is a framework that helps organizations align their IT services with business needs.
It consists of a series of publications that provide guidance on service strategy, design, transition, operation, and continual improvement.
ITIL helps improve efficiency, reduce costs, and enhance customer satisfaction.
Example: Implementing ITIL practices can help a company str...read more
Q98. What is mean by amine
Amines are organic compounds that contain a basic nitrogen atom with a lone pair.
Amines are derivatives of ammonia where one or more hydrogen atoms are replaced by organic groups.
They can be primary, secondary, or tertiary depending on the number of organic groups attached to the nitrogen atom.
Examples include methylamine (CH3NH2), dimethylamine ((CH3)2NH), and trimethylamine ((CH3)3N).
Q99. Any idea about the sell
Yes, I have an idea about the sell.
I am familiar with the products and services we offer.
I have experience in sales and customer service.
I am knowledgeable about current promotions and discounts.
I am confident in my ability to communicate the value of our offerings to customers.
Q100. What is the idia
The idia is a misspelling of the word 'idea'.
The correct spelling of the word is 'idea'.
An idea refers to a thought or concept that comes to mind.
In the context of a service advisor, having good ideas can help improve customer satisfaction and problem-solving.
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