What are the SOP of service Advisor

Question

Accepted Answer

The SOP of a Service Advisor includes providing customer assistance, managing service requests, and ensuring timely completion of repairs.

Greet customers and inquire about their service needs
Document customer concerns and vehicle information
Provide estimates for repairs and obtain customer approval
Coordinate with technicians to schedule and prioritize repairs
Keep customers informed about the progress of their vehicle
Ensure accurate billing and payment processing
Handle customer complaints and resolve issues
Maintain records of service transactions and customer interactions

Accepted Answer

Attending and greeting customer, taking inventory of vehicle in front of customer, suggestion for required work in his car, listening his problem regarding car.and providing him cost and time estimation.

What are the SOP of service Advisor

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