Senior Technical Support Executive Interview Questions and Answers

PS and PCL6 are printer languages used to communicate between the computer and the printer.

• PS stands for PostScript, developed by Adobe, commonly used for printing graphics and images.

• PCL6 stands for Printer Command Language 6, developed by HP, commonly used for text and graphics.

• PS is more commonly used in Mac environments, while PCL6 is more common in Windows environments.

Yes, I am experienced in handling multiple chats simultaneously to provide efficient support.

• I have experience in multitasking and prioritizing tasks effectively.

• I am skilled in managing time efficiently to ensure all chats are addressed in a timely manner.

• I can quickly switch between chats while maintaining a high level of customer service.

• Example: I have successfully handled 4 chats simultaneously in my previous role as a Technical Support Specialist.

Data syncing process involves ensuring that data is consistent across multiple systems or devices.

• Data syncing is the process of updating data between two or more locations to ensure consistency.

• It involves comparing data sets and making necessary changes to synchronize them.

• Examples of data syncing include syncing contacts between a phone and a computer, or syncing files between cloud storage and a local device.

There are two types of IP addresses: IPv4 and IPv6.

• IPv4 addresses are 32-bit numbers written in decimal format, e.g., 192.168.0.1

• IPv6 addresses are 128-bit numbers written in hexadecimal format, e.g., 2001:0db8:85a3:0000:0000:8a2e:0370:7334

Bachelor of Computer Application is a 3-year undergraduate degree program focusing on computer applications and software development.

• Focuses on computer applications and software development

• Covers subjects like programming languages, database management, web development

• Provides practical knowledge and skills for IT industry

• Opens up career opportunities in software development, IT consulting, system analysis