Senior Technical Support Associate Interview Questions and Answers for Freshers

The first thing to do when a computer does not power on is to check the power source and connections.

• Check if the power cord is properly plugged in to both the computer and the power outlet

• Ensure the power outlet is working by plugging in another device

• Check for any loose connections or damaged cables

• Try using a different power cord or adapter if available

BIOS is a firmware that initializes hardware during boot, RAM is volatile memory for temporary storage, ROM is non-volatile memory for permanent storage. Hardware includes physical components like CPU, motherboard, etc. Software includes programs and applications.

• BIOS stands for Basic Input/Output System, responsible for initializing hardware during boot

• RAM (Random Access Memory) is volatile memory used for temporary storage of data and program instructions

• ROM (Read-Only Memo...read more

LAN stands for Local Area Network. It is a network that connects computers and devices in a limited area such as a home, office, or school.

• LAN is a network that connects devices within a limited area, typically a building or campus.

• It allows for the sharing of resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, and schools to facilitate communication and resource sharing among connected devices.

Switches and routers are networking devices used to connect devices within a network and route data between different networks.

• Switches operate at the data link layer of the OSI model and are used to connect devices within a local area network (LAN).

• Routers operate at the network layer of the OSI model and are used to connect different networks together.

• Switches use MAC addresses to forward data to the correct destination within a network.

• Routers use IP addresses to determine...read more