Senior Supply Chain Consultant Interview Questions and Answers

Customer facing roles have challenges related to communication, problem-solving, and managing expectations.

• Dealing with difficult customers

• Meeting customer demands while balancing company policies

• Managing customer expectations

• Communicating effectively with customers

• Resolving customer complaints

• Maintaining a positive attitude and demeanor

• Staying up-to-date with product knowledge and industry trends

Segmentation involves dividing customers into groups based on similar characteristics or needs.

• Identify key characteristics or needs of customers

• Group customers based on those characteristics or needs

• Tailor supply chain strategies to meet the unique needs of each segment

• Examples: geographic segmentation, demographic segmentation, behavioral segmentation