Senior MIS Manager Interview Questions and Answers

WFM estimation and forecasting involves analyzing historical data, identifying trends, and using statistical models to predict future demand.

• Collect and analyze historical data on call volume, handle time, and other relevant metrics

• Identify trends and patterns in the data to inform forecasting models

• Use statistical models such as regression analysis and time series analysis to predict future demand

• Continuously monitor and adjust forecasts based on actual performance and chang...read more