Senior Infrastructure Analyst Interview Questions and Answers

Managed Services in IT Infrastructure refers to outsourcing the management of IT infrastructure to a third-party provider.

• Managed Services providers offer proactive monitoring, maintenance, and support for IT infrastructure.

• They can provide services such as network management, server management, security management, and cloud management.

• Managed Services can help organizations reduce costs, improve efficiency, and enhance security.

• Examples of Managed Services providers include...read more

I have worked on multiple ticketing tools including ServiceNow, JIRA, and Zendesk.

• ServiceNow - used for incident management, problem management, and change management

• JIRA - used for issue tracking and project management

• Zendesk - used for customer support and ticket management

Automation can enhance efficiency, reduce errors, and save time in various processes, making it often essential.

• Increases efficiency: Automated processes can complete tasks faster than manual methods.

• Reduces human error: Automation minimizes the risk of mistakes that can occur in repetitive tasks.

• Saves time: Automation allows teams to focus on more strategic activities rather than routine tasks.

• Example: Automated monitoring tools can alert teams to infrastructure issues in re...read more