Senior Infrastructure Analyst

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Senior Infrastructure Analyst Interview Questions and Answers

Updated 31 Jul 2021

Q1. What do you know about Managed Services in IT Infrastructure?

Ans.

Managed Services in IT Infrastructure refers to outsourcing the management of IT infrastructure to a third-party provider.

  • Managed Services providers offer proactive monitoring, maintenance, and support for IT infrastructure.

  • They can provide services such as network management, server management, security management, and cloud management.

  • Managed Services can help organizations reduce costs, improve efficiency, and enhance security.

  • Examples of Managed Services providers include...read more

Q2. What ticketing tools you have worked on?

Ans.

I have worked on multiple ticketing tools including ServiceNow, JIRA, and Zendesk.

  • ServiceNow - used for incident management, problem management, and change management

  • JIRA - used for issue tracking and project management

  • Zendesk - used for customer support and ticket management

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