Senior Customer Care Representative Interview Questions and Answers

Insurance is a contract between an individual and an insurance company to protect against financial loss. Renewal is the process of extending the contract. Retention is the ability to keep customers from switching to another company.

• Insurance is a means of protection against financial loss.

• Renewal is the process of extending the contract between the individual and the insurance company.

• Retention is the ability to keep customers from switching to another company.

• Insurance can ...read more

Yes, I can sell a product over the phone.

• I have experience in sales and have successfully sold products over the phone.

• I am skilled in building rapport with customers and effectively communicating the benefits of a product.

• I can handle objections and address customer concerns to close the sale.

• I am familiar with using persuasive techniques and creating a sense of urgency to drive sales.

• I have a track record of meeting or exceeding sales targets through phone-based selling.

• Exa...read more