Non Voice Processor Interview Questions and Answers

Customer care service is a department within a company that handles customer inquiries, complaints, and feedback.

• Customer care service is responsible for addressing customer inquiries, complaints, and feedback.

• It plays a crucial role in maintaining customer satisfaction and loyalty.

• Customer care representatives are trained to handle various types of customer interactions, including phone calls, emails, and live chat.

• They often use customer relationship management (CRM) softwa...read more

Non voice process in BPO sectors involves handling customer queries and issues through written communication such as emails, chat support, and social media.

• Involves responding to customer queries and issues through written communication

• Examples include email support, chat support, social media management

• Requires good written communication skills and ability to multitask

BPO services refer to outsourcing business processes to third-party service providers to improve efficiency and reduce costs.

• BPO stands for Business Process Outsourcing

• Common BPO services include customer support, technical support, data entry, and back-office operations

• Companies often outsource BPO services to countries like India, the Philippines, and Eastern Europe for cost savings

• BPO services can help companies focus on core business activities and improve overall product...read more

The impact of social media on mental health

• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Cyberbullying on social media platforms can have serious mental health consequences