Merchant Support

Merchant Support Interview Questions and Answers

Updated 6 Jul 2025

Asked in Paytm

4d ago

Q. How can you retain a customer?

Ans.

By providing excellent customer service, personalized experiences, loyalty programs, and seeking feedback.

  • Offer excellent customer service to address any issues or concerns promptly

  • Create personalized experiences for the customer to make them feel valued

  • Implement loyalty programs to reward repeat business

  • Seek feedback from customers to continuously improve and meet their needs

Asked in Paytm

2d ago

Q. How important is the customer?

Ans.

Customers are extremely important for any business as they drive revenue and growth.

  • Customers are the lifeblood of any business, as they provide revenue and drive growth.

  • Satisfied customers are more likely to become repeat customers and recommend the business to others.

  • Providing excellent customer support can help retain customers and build brand loyalty.

  • Understanding customer needs and preferences can help tailor products and services to better meet their expectations.

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