Major Incident Manager Interview Questions and Answers for Freshers

Yes, I have handled difficult incidents. My approach is to gather all available information, prioritize actions, and communicate effectively with stakeholders.

• Gather all available information about the incident

• Prioritize actions based on impact and urgency

• Communicate effectively with stakeholders, including regular updates

• Ensure all necessary resources are available to resolve the incident

• Conduct a thorough post-incident review to identify areas for improvement

• Example: Manage...read more

Problem management is the process of identifying and resolving the root cause of recurring incidents. Change management is the process of controlling and implementing changes to IT infrastructure.

• Problem management focuses on identifying and resolving the underlying cause of incidents to prevent their recurrence.

• Change management focuses on controlling and implementing changes to IT infrastructure in a controlled and systematic manner.

• Problem management aims to minimize the i...read more

Proactive refers to taking preventive measures to avoid potential issues, while reactive refers to responding to issues after they have occurred.

• Proactive actions are taken in advance to prevent problems or mitigate their impact.

• Reactive actions are taken in response to problems that have already occurred.

• Proactive measures include risk assessments, preventive maintenance, and training.

• Reactive measures include incident response, troubleshooting, and problem resolution.

• Proact...read more