IT Engineer Staff

IT Engineer Staff Interview Questions and Answers

Updated 30 Jun 2024

Q1. You have been sent to a customer, if you are getting BSOD error there and the motherboard has been changed there twice, then what will you do next time?

Ans.

I would investigate other possible causes of the BSOD error, such as driver issues or software conflicts.

Check for any recent driver updates or installations that may be causing conflicts
Run diagnostic tests to check for hardware issues beyond the motherboard
Review any recent changes or updates made to the system that could be causing the error
Consider reinstalling the operating system as a last resort if all other troubleshooting steps fail

Q2. You have been sent to a customer and the F2 key on the keyboard is not working, what will you do?

Ans.

I would troubleshoot the issue by checking for physical damage, testing the key in different applications, and potentially replacing the keyboard if necessary.

Check for physical damage to the F2 key and surrounding area
Test the F2 key in different applications to see if the issue is software-related
Try using an external keyboard to see if the issue is with the laptop's keyboard
If necessary, replace the keyboard with a new one