Incident Manager Interview Questions and Answers for Freshers

Identify root cause, prioritize servers, implement temporary fix, escalate to higher level support if needed

• Identify the root cause of the issue affecting multiple servers

• Prioritize servers based on criticality and impact on business operations

• Implement a temporary fix to restore service on the most critical servers first

• Escalate the issue to higher level support or technical teams if necessary

• Monitor the situation closely to ensure all servers are back online and functioning...read more

I drive value for customers by prioritizing their needs, providing timely solutions, and ensuring their satisfaction.

• Understanding customer requirements and expectations

• Communicating effectively and promptly

• Taking ownership of issues and following through to resolution

• Seeking feedback and continuously improving processes

• Going above and beyond to exceed customer expectations