Cutomer Service Relation Interview Questions and Answers

Customer service refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It focuses on providing a positive and satisfactory experience for customers.

• Customer service representatives act as the primary point of contact between the company and its customers.

• Examples of customer service include answering phone calls, respond...read more

BPO stands for Business Process Outsourcing, which involves contracting non-core business functions to a third-party provider.

• BPO is a cost-effective way for companies to delegate tasks such as customer service, data entry, and accounting to specialized service providers.

• It allows companies to focus on their core competencies while outsourcing non-core functions to experts.

• BPO providers are typically located in countries with lower labor costs, such as India and the Philippin...read more

E-commerce refers to buying and selling goods or services online.

• E-commerce allows customers to shop from anywhere at any time.

• It eliminates the need for physical stores and reduces overhead costs.

• Examples of e-commerce platforms include Amazon, eBay, and Shopify.

• E-commerce has grown rapidly in recent years and is expected to continue to do so.

• It offers convenience, accessibility, and a wider range of products to customers.