Cutomer Service Relation

filter-iconFilter interviews by

Cutomer Service Relation Interview Questions and Answers

Updated 12 Oct 2020

Q1. What do you mean by Customer service ?

Ans.

Customer service refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

  • Customer service involves addressing customer inquiries, concerns, and complaints.

  • It focuses on providing a positive and satisfactory experience for customers.

  • Customer service representatives act as the primary point of contact between the company and its customers.

  • Examples of customer service include answering phone calls, respond...read more

Q2. What is BPO ?

Ans.

BPO stands for Business Process Outsourcing, which involves contracting non-core business functions to a third-party provider.

  • BPO is a cost-effective way for companies to delegate tasks such as customer service, data entry, and accounting to specialized service providers.

  • It allows companies to focus on their core competencies while outsourcing non-core functions to experts.

  • BPO providers are typically located in countries with lower labor costs, such as India and the Philippin...read more

Q3. What is E-commerce ?

Ans.

E-commerce refers to buying and selling goods or services online.

  • E-commerce allows customers to shop from anywhere at any time.

  • It eliminates the need for physical stores and reduces overhead costs.

  • Examples of e-commerce platforms include Amazon, eBay, and Shopify.

  • E-commerce has grown rapidly in recent years and is expected to continue to do so.

  • It offers convenience, accessibility, and a wider range of products to customers.

Are these interview questions helpful?
Interview Tips & Stories
Ace your next interview with expert advice and inspiring stories

Interview experiences of popular companies

3.9
 • 1.8k Interviews
View all

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary

Recently Viewed
REVIEWS
Teleperformance
No Reviews
JOBS
Teleperformance
No Jobs
DESIGNATION
JOBS
Teleperformance
No Jobs
JOBS
Teleperformance
No Jobs
JOBS
Finnovationz
No Jobs
JOBS
IGT Solutions
No Jobs
DESIGNATION
SALARIES
Teleperformance
SALARIES
iEnergizer
Cutomer Service Relation Interview Questions
Share an Interview
Stay ahead in your career. Get AmbitionBox app
qr-code
Helping over 1 Crore job seekers every month in choosing their right fit company
65 L+

Reviews

4 L+

Interviews

4 Cr+

Salaries

1 Cr+

Users/Month

Contribute to help millions

Made with ❤️ in India. Trademarks belong to their respective owners. All rights reserved © 2024 Info Edge (India) Ltd.

Follow us
  • Youtube
  • Instagram
  • LinkedIn
  • Facebook
  • Twitter