Customer Support Engineer L2 Interview Questions and Answers

AD stands for Active Directory, a directory service developed by Microsoft for Windows domain networks. There are two types of groups in AD: Security groups and Distribution groups.

• Active Directory (AD) is a directory service developed by Microsoft for Windows domain networks.

• Security groups in AD are used to manage user and computer access to shared resources.

• Distribution groups in AD are used for sending emails to multiple recipients.

• Examples: Domain Admins (security group)...read more

Desktop Support Engineers are responsible for providing technical assistance to users, troubleshooting hardware and software issues, and maintaining computer systems.

• Provide technical support to end users for hardware and software issues

• Install, configure, and troubleshoot computer systems and peripherals

• Maintain and update documentation of IT systems and procedures

• Ensure security and compliance of IT systems

• Train users on new technologies and software applications

To block an email address in outlook.com, follow these steps:

• Open Outlook.com and sign in to your account

• Click on the gear icon in the top right corner and select 'View all Outlook settings'

• Click on 'Junk email' in the left-hand menu

• Under the 'Blocked senders and domains' section, click on the '+ Add' button

• Enter the email address you want to block and click 'Save'

A blue screen of death (BSOD) is an error screen displayed on Windows operating systems when a system error occurs.

• BSOD is also known as a stop error or bug check screen.

• It usually displays a message indicating the cause of the error and prompts the user to restart the computer.

• BSOD can be caused by hardware or software issues, such as faulty RAM, outdated drivers, or malware infections.

• BSOD can be analyzed using memory dump files to identify the root cause of the error.

Antivirus is a software program designed to detect and remove malicious software from a computer system.

• Antivirus software scans files and programs on a computer for known patterns of malicious code.

• It helps protect against viruses, worms, trojans, spyware, and other types of malware.

• Antivirus programs often include real-time scanning, automatic updates, and quarantine features.

• Popular examples of antivirus software include Norton, McAfee, and Avast.