Customer Service Agent Interview Questions and Answers for Freshers

Customer service is providing assistance and support to customers to ensure their satisfaction and resolve their issues.

• Customer service involves actively listening to customers and understanding their needs.

• It requires effective communication skills to provide clear and concise information.

• Customer service agents should be knowledgeable about the products or services they are supporting.

• Problem-solving skills are essential to address customer concerns and find appropriate so...read more

I am expecting a competitive salary based on my experience and skills.

• I have researched the industry standards and my qualifications

• I am open to negotiation based on the job responsibilities

• I am looking for a fair compensation package that includes benefits

• I am more interested in the growth opportunities and work culture than just the salary

I am passionate about enhancing customer experiences and resolving issues effectively to ensure satisfaction and loyalty.

• Strong communication skills: I enjoy engaging with customers and understanding their needs.

• Problem-solving: I thrive on finding solutions to customer issues, like troubleshooting technical problems.

• Empathy: I believe in putting myself in the customer's shoes to provide personalized support.

• Continuous learning: I am interested in staying updated on product k...read more