Customer Service Agent

Customer Service Agent Interview Questions and Answers for Freshers

Updated 10 Mar 2025
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Q1. What is customer service to you?

Ans.

Customer service is providing assistance and support to customers to ensure their satisfaction and resolve their issues.

  • Customer service involves actively listening to customers and understanding their needs.

  • It requires effective communication skills to provide clear and concise information.

  • Customer service agents should be knowledgeable about the products or services they are supporting.

  • Problem-solving skills are essential to address customer concerns and find appropriate so...read more

Q2. How much CTC your expecting

Ans.

I am expecting a competitive salary based on my experience and skills.

  • I have researched the industry standards and my qualifications

  • I am open to negotiation based on the job responsibilities

  • I am looking for a fair compensation package that includes benefits

  • I am more interested in the growth opportunities and work culture than just the salary

Q3. Area of Interest

Ans.

I am passionate about enhancing customer experiences and resolving issues effectively to ensure satisfaction and loyalty.

  • Strong communication skills: I enjoy engaging with customers and understanding their needs.

  • Problem-solving: I thrive on finding solutions to customer issues, like troubleshooting technical problems.

  • Empathy: I believe in putting myself in the customer's shoes to provide personalized support.

  • Continuous learning: I am interested in staying updated on product k...read more

Customer Service Agent Jobs

Customer Service Agent 0-3 years
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Customer Service Agents 1-4 years
Netlink Software Pvt Ltd
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Customer Service Agent 1-5 years
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Hyderabad / Secunderabad
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