Customer Service Agent
Customer Service Agent Interview Questions and Answers for Freshers
Q1. What is customer service to you?
Customer service is providing assistance and support to customers to ensure their satisfaction and resolve their issues.
Customer service involves actively listening to customers and understanding their needs.
It requires effective communication skills to provide clear and concise information.
Customer service agents should be knowledgeable about the products or services they are supporting.
Problem-solving skills are essential to address customer concerns and find appropriate so...read more
Q2. How much CTC your expecting
I am expecting a competitive salary based on my experience and skills.
I have researched the industry standards and my qualifications
I am open to negotiation based on the job responsibilities
I am looking for a fair compensation package that includes benefits
I am more interested in the growth opportunities and work culture than just the salary
Q3. Area of Interest
I am passionate about enhancing customer experiences and resolving issues effectively to ensure satisfaction and loyalty.
Strong communication skills: I enjoy engaging with customers and understanding their needs.
Problem-solving: I thrive on finding solutions to customer issues, like troubleshooting technical problems.
Empathy: I believe in putting myself in the customer's shoes to provide personalized support.
Continuous learning: I am interested in staying updated on product k...read more
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