Customer experience Specialist
Customer experience Specialist Interview Questions and Answers for Freshers
Q1. How will you deal when a customer is asking you about a specific concern and you don't know how to answer?
I would apologize for not having the answer immediately and assure the customer that I will find the information and get back to them promptly.
Apologize for not having the answer
Assure the customer that you will find the information and get back to them promptly
Offer to escalate the issue to a supervisor or colleague if necessary
Q2. Did you add any new techniques to enhance your task and was it beneficial?
Yes, I implemented a new feedback system to gather customer insights.
Implemented a new feedback system to gather customer insights
Utilized customer surveys and feedback forms
Analyzed feedback data to identify areas for improvement
Implemented changes based on customer feedback
Saw an increase in customer satisfaction and loyalty
Q3. If customer is angry how will you handle them?
I would listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to address their issue.
Listen actively to understand the root cause of their anger
Empathize with their situation and show genuine concern
Apologize for any inconvenience caused, even if it wasn't directly your fault
Work towards finding a solution to address their issue and ensure they leave satisfied
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