Coustomer Support Engineer Interview Questions and Answers

CAD and mechanical subjects are essential for a Customer Support Engineer to understand the technical aspects of the product.

• CAD (Computer-Aided Design) is used to create 2D or 3D models of products and mechanical parts.

• Mechanical subjects cover topics such as mechanics, thermodynamics, materials science, and manufacturing processes.

• Understanding CAD and mechanical subjects helps a Customer Support Engineer to troubleshoot technical issues and provide effective solutions.

• Know...read more

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices.

• DHCP is used to simplify network administration by automatically assigning IP addresses to devices.

• It also provides other network configuration information such as subnet mask, default gateway, and DNS server addresses.

• DHCP operates on a client-server model, where the server manages a pool of IP addresses and leases them to clients on request.

• DHCP c...read more

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• It stores information about network resources such as computers, users, and groups.

• It provides authentication and authorization for network resources.

• It allows administrators to manage network resources from a central location.

• It uses a hierarchical structure of domains and organizational units (OUs) to organize network resources.

• It supports group policies to enforce security and config...read more