CCE Interview Questions and Answers for Freshers

E-commerce refers to the buying and selling of goods and services online.

• E-commerce allows businesses to reach a wider audience and operate 24/7

• Examples include Amazon, eBay, and Alibaba

• Payment methods include credit/debit cards, PayPal, and digital wallets

Customer service refers to the assistance and support provided to customers before, during, and after purchasing a product or service.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, live chat, or in-person.

• Examples of good customer servic...read more

BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.

• BPO is the practice of outsourcing non-core business functions to external vendors.

• It helps companies focus on their core competencies and reduce costs.

• Common BPO services include customer support, data entry, payroll processing, and IT support.

• Examples of BPO companies include Accenture, IBM, and Genpact.