Change Manager Salary in Customer Success, Service & Operations Department in India (Updated 2025)

Likes

Salary and Job security

Dislikes

Work culture is pathetic. I was associated with Meta as a project leading training and there is no strong leadership setting expectation with the client about their approach with our teams.

Likes

Salary, Benefits & training opportunities

Dislikes

Hierarchy oriented Boss decides & rest follows like herd mentality in business functions. More or less same in HR too. Wacky leaders at the top in few business & HR functions.

Likes

I liked about the timely promotions for freshers and salary hikes. But it again depends on the work we do. Company culture is again dependent on the type of work and the nature of people we work with. Overall my experience at Capgemini was good, but fewer opportunities to explore employees interests. I have experienced my requests being delayed in addressing or the managers try to postpone solving employees requests and isues asking them to adjust for a few more months.

Dislikes

Toxic Managers, office politics, Employees forming Groups and Gangs, Gossiping, Managers not able to question clients and just agreeing to what the clients blindly to whatever the clients say.

Likes

Org is Serious about quality of client delivery. Salary and hikes are better than peers. Promotions based on work

Dislikes

The culture has diluted over last 15 years. Its not the Accenture that it was 15 years back.. HR has no say now and its all senior management driven

Likes

One of the best employee centric company in service based industry, recent statements from leaders from other organisation is shameful and treating their employee as daily wage labourer but thankful to my company leadership who has great vision and decisions are made towards employee focus. Company is still following hybrid model and no fixed days yet.

Dislikes

Promotions and appraisal are not process based, frequent change in salary increament schedule are changed and also arrear are not paid for 3months.